Service Scheduler / Dispatcher (Operations Support)
Company:
Adelaide Hills Firewatch Pty Ltd
Location:
Totness, Adelaide Hills SA *****)
Job Type:
Full-Time, Permanent
Salary:
$32 - $38 per hour (Paid weekly) + Super
Category:
Trades & Services. Technicians Support
About Us
Adelaide Hills Firewatch Pty Ltd is a premier provider of fire prevention, and compliance maintenance services across South Australia. Based in our Totness office, we pride ourselves on innovation, exceptional client service, and keeping our local communities safe. We are a fast-growing team of passionate professionals dedicated to delivering reliable safety solutions.
About the Role
We are seeking a driven, organized, and proactive
Service Scheduler / Dispatcher
to join our operations team. In this pivotal support role, you will be the central hub of our daily operations—managing the planning, control, and coordination of our trade technicians' field activities.
This is a fast-paced role that beautifully blends technical scheduling logistics, administration, and proactive customer service.
What You'll Be Doing
Scheduling & Dispatch:
Coordinate daily and weekly service schedules, optimizing travel routes and dispatching technicians efficiently using SimPRO.
Operations Support:
Provide high-level administrative support, process work orders, maintain accurate client databases, and complete critical clerical duties.
Customer Care:
Respond promptly to customer inquiries, provide job status updates, and deliver exceptional service.
Sales Support & Upselling:




Collaborate with our sales team and actively identify opportunities to upsell fire safety products and additional maintenance services during client interactions.
Continuous Improvement:
Assist in implementing and maintaining operational workflows, systems, and procedures to boost office efficiency.
What We Are Looking For
Experience:
Proven background in an operations support, scheduling, or trade coordination role (experience in WHS compliance or field services is a major plus).
Software Tech:
High proficiency in Microsoft Office and hands-on experience using
SimPRO
(or equivalent job-management trade CRM).
Communication Skills:
Excellent interpersonal skills with the ability to confidently liaise between regional clients and internal field staff.
Commercial Mindset:
A self-motivated individual who is comfortable talking to clients and driving internal business growth through service upselling.
Attributes:
Sharp attention to detail, strong organisational skills, and a flexible, adaptable approach to problem-solving.
What We Offer
Competitive Pay:
$32 – $38 per hour, paid weekly.
Growth Opportunities:
Access to ongoing training and a explicit pathway to take on greater responsibilities as your skills develop.
Work-Life Balance:
A supportive team culture with flexibility to accommodate your personal and medical appointments.
Location:
Beat the city traffic and work closer to home in the beautiful Adelaide Hills.
To Apply
If you are a motivated professional looking to build a rewarding career in operations, we want to hear from you! Please click
"Apply Now"
to submit your current resume and a brief cover letter outlining your experience with trade scheduling.

📌 Service Scheduler/Dispatcher (Operations Support) (South Australia)
🏢 Adelaide Hills Firewatch
📍 South Australia