Claims can be complex, but the support behind them should feel clear, organised and straightforward.
We're looking for a
Claims Support Officer
to join our Claims team and help keep things moving across our Farm and Agricultural portfolios.
This is a hands-on role where you'll support claim lodgements, maintain accurate records, coordinate with brokers and service providers, and assist with lower-value and lower-complexity claims within your authority. You'll work closely with the wider Claims team to make sure customers and stakeholders receive timely updates, enquiries are followed up, and claims are progressed as efficiently as possible.
What You'll Be Doing
Process new claim lodgements and help progress claims
Manage lower-value and lower-complexity claims within approved authority limits
Monitor shared inboxes, call queues, complaints and customer enquiries
Liaise with brokers, assessors, loss adjusters and service providers
Maintain accurate claim records, correspondence and documentation
Support financial administration, recoveries and claims reporting
Assist with portfolio monitoring and day-to-day operational tasks
Escalate issues where needed and follow up outstanding actions "e">
Support compliance with internal policies, regulatory requirements and claims handling standards
Contribute ideas to improve Claims processes
What You Bring
Strong administration and organisational skills




A customer-focused approach
Good judgement and problem-solving skills
The ability to work both independently and as part of a team
A commitment to accuracy, compliance and continuous improvement
Experience in insurance, claims, financial services or another regulated workplace would be highly regarded, but a practical mindset and willingness to learn are just as important.
Who You Are
You're organised, responsive and comfortable managing a range of priorities.
You're someone who takes ownership, follows things through and likes to keep work moving.
You're comfortable asking questions, working with different stakeholders and adapting your approach when priorities change.
You care about getting the details right, but you also understand the bigger picture: helping customers receive fair, timely and consistent support.
Who We Are
We are a specialist agricultural underwriting agency focused on farm insurance.
Our aim is simple - to be the obvious choice for brokers, clients and employees by delivering expertise, efficiency and fairness.
As we continue to grow, we invest in our people through hands-on experience, strong team support and opportunities to contribute to meaningful initiatives.
Our culture is built on empowerment, continuous improvement and creating an environment where people can do their best work.
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📌 Claims Support Officer (Sydney)
🏢 Rural Affinity
📍 Sydney