About the role:
Be the first point of contact for patients and families, delivering outstanding customer service and ensuring a seamless clinic experience through effective booking and referral coordination. This is a full-time, ongoing role where you can develop your administrative and customer service skills.
What you'll achieve:
Management of a reception desk area, patient check-in & standard patient ID
Actively contribute to continuous improvement strategies and participate in project team activity
Schedule follow-up appointment bookings and manage walk in referrals
Manage inbound and outbound calls and respond promptly to queries
Classification for this position is in accordance with Award 10 - Managers and Administrative Workers.
The successful candidate will be appointed from AO10 (Grade 1, Level 1) to AO12 (Grade 1, Level 5), base salary $60,****** to $67,****** per annum, plus superannuation.
Your skills and experience:
Previous experience working in a busy front line customer service-based role
Previous telephone reception or call centre experience
Demonstrated experience in using computer applications, such a Microsoft Office suite
About the department:
The Allied Health Administration Department plays a vital role in providing administrative support to the specialised healthcare professionals within the Allied Health directorate and managing outpatient appointment activities across Specialist Clinic Desk B and supporting the office setting.
What we offer:
Monthly Accrued Day Off (ADO) - 12 additional leave days per year
Salary packaging option with our partner,



SmartSalary - Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
Workplace culture of continuous improvement, growth, support and training
Clinical Education Hub on-site to support continued training and career development
Hybrid work model, if applicable to role
Convenient location & close to public transport
Staff immunisation drives
Special events
Discounted Private Health Insurance
Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
Unlimitedaccess to select fitness facilities in your local area via Fitness Passport
Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)
Other requirements:
Current National Criminal Record Check, or willing to obtain
Valid Working with Children Check
Current NDIS Worker Screening Check, or willing to obtain
Compliance with RCHs "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedure
Application process:
For more information about this position please contact Carmel Italiano, Administration Manager via ph: OR email:




Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,andoffers of employment are conditional on successful completion of background checks including reference checks.
Applications close: 06 August ****.
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📌 Customer Service Officer (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne