About the RoleWe are seeking a dynamic and hands-onOperations Manager– Court Experience, Sports& Food & Beverageto take full ownership of service delivery across both our sports courts and F&B; operations.This is a key leadership role that bridges two core departments of the member experience.
You will be responsible not only for delivering and overseeing exceptional service, but also for actively contributing to revenue generation through F&B; sales, upselling, and enhancing overall member engagement.You willoperatewitha robust senseof ownership across the facility — ensuring standards aremaintained, issues areidentifiedand acted upon proactively (including maintenance and operational improvements), and that all guest-facing areas consistently reflect a premium club experience.You willsometimes run the floor independently, and at other times lead and coordinate a team to ensure smooth execution, high service standards, and strong commercial performance.This rolehas a dualreporting linetothe F&B; Director and Sports Director.Key ResponsibilitiesShift Leadership & FloorOwnershipTake full ownership of daily operations across Court Experience and F&B; during shiftsAct as the senior on-floor leader and primary point of contact when on dutyAllocate and coordinate tasks across team members to ensure seamless service flowStep into frontline service whenrequired, leading by example.
This may include working alone at times,whilst thefull servicerequirements are being assessed and adapted.Ensure all service areas are operational, well-presented, and guest-readyat all timesTeam Leadership & DevelopmentSupervise Court Experience Ambassadors and F&B; team members during shiftsProvide real-time coaching, feedback, and guidance on service deliveryTrain and onboard new team members tomaintainconsistent service standardsFoster a proactive, high-energy, and service-driven team cultureSupport continuous improvement in performance and executionMember Experience & Service ExcellenceEnsure consistently high-quality andpersonalisedmember interactionsMaintain a visible,



engaged presence across courts and F&B; areasAnticipate member needs and resolve issues proactively and professionallyUphold premium service standards across all touchpointsEnsure cleanliness, presentation, and readiness of all guest-facing areasFood & Beverage Operations & Revenue GrowthSupport the preparation of the outlet's annual marketing plan, aligned with the overallF&B; marketing strategy.Develop and conduct training for new and existing staff members, ensuring they are familiar with service standards and safety regulations.Oversee daily venue operations, including opening and closing, service flow, and coordination between kitchen,barand front-of-house teams.Provide outlet updates and promotional ideas during monthly marketing meetings to help drive footfall and revenue.Review new menu or product launches and ensure operational accuracy in related marketing and member communications.Work closely with the chef and bar team to keep menu offerings fresh,seasonaland aligned with guest preferences.Maintainhigh standardsfor drinks, cocktails, beveragequalityand presentation.Drive F&B; sales through upselling, promotions, pre-orders, post-matchconsumptionand member engagement.Manage F&B; operations forspecial eventsand corporate privatisations at the venue.Ensure smooth andtimelycoordination between floor,kitchenand bar teams.Monitor and manage inventory levels for food,beveragesand bar supplies.Court Operations & Facility OwnershipEnsure smooth transitions between court bookings and activitiesMaintain cleanliness and readiness of courtside areasSupport social play, leagues, tournaments, and eventsIdentifyoperational issues (including maintenance needs)



and proactively initiate resolution processesEscalate and follow through on facility improvements whererequiredCoordinate with coaching, operations, and events teams during peak periodsStandards, Accountability & ExecutionEnsure all tasks are completed efficiently and to a high standardTake full ownership of shift outcomes, including service quality and guest experienceMaintain strong discipline, structure, and pace on the floorIdentifyproblems early and take proactive action to resolve themDrive a culture of accountability and pride in executionWhoWe'reLooking ForWe are looking for someone who is:Confident taking ownership in a fast-paced, floor-based environmentNaturally proactive, responsible, and solutions-orientedStrong in leadership and able to influence teambehaviourpositivelyComfortable balancing hands-on service with oversight responsibilitiesCommercially aware, with a mindset for driving sales and engagementCalm, structured, and reliable under pressureHighly attentive to detail and member experienceExperience & BackgroundExperience in hospitality, F&B;, sports clubs, events, or premium customer servicePrevioussupervisory or team leader experience preferredStrong understanding of operational floor managementExperience in upselling or driving revenue is an advantagePassion for sports, fitness, or club environments is highly valuedIdeal ProfileThis role is ideal for:Hospitality supervisors ready for broader operational ownershipSports club or fitness facility team leadersF&B; supervisorsseekinga more dynamic, cross-functional roleHigh-performing senior staff ready for leadership responsibility with autonomyWorking HoursFull-time role with flexible scheduling, including:Weekday shifts (day/evening rotation)WeekendsSocial events, tournaments, and peak periodsWhatYou'llGainFull ownership across two core departments (Sports & F&B;)Direct impact on member experience and revenue generationExposure to premium private club operationsLeadership development in a high-energy environmentOpportunity to shape service culture and operational standardsClear reporting line to both F&B; Director and Sports Director
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📌 Operations Manager – Court Experience, Sports & Food & Beverage (New South Wales)
🏢 Hollandse Club
📍 New South Wales