About Guild Insurance
Guild Insurance is a proudly Australian-owned insurer with over 60 years of experience supporting professionals and businesses across the country.
We partner with over 40 industry associations to deliver specialised, industry-informed insurance solutions, and we're trusted by more than 110,000 customers nationwide.
Known for our strong customer focus, deep sector relationships, and commitment to innovation, Guild is a respected leader in professional indemnity and business insurance for allied health and community-focused sectors.
How we'll thrive together
At Guild Insurance, we thrive together by staying connected to work that matters and supporting each other to grow.
Our people are purpose driven, curious and care deeply about the impact they make as we protect those who protect others and support the communities who rely on them.
You'll be part of a team shaped by collaboration, respect and continuous learning, where your contribution is valued, your development is encouraged and your success is celebrated.
About you
Experience managing commercial property claims within a general insurance environment
End-to-end claims management experience, including coverage assessment, decision-making and settlement
Strong policy interpretation skills and confidence managing complex claims and stakeholders
Able to negotiate outcomes, manage escalations and deliver strong customer outcomes




Candidates with significant residential property claims experience may also be considered
Self-sufficient, organised and comfortable working autonomously
What you'll be doing
Own a portfolio of commercial property claims from lodgement through to settlement, with genuine accountability for outcomes
Tackle complex and varied claims, applying your judgement to make sound coverage and claim decisions
Partner with brokers, assessors, builders, repairers and customers to drive claims forward and deliver great outcomes
Use your technical expertise to investigate, problem solve and develop strategies that balance customer and commercial considerations
Take ownership of escalated matters, confidently navigating challenges and driving practical resolutions
Build trusted relationships with stakeholders and become a key point of contact throughout the claims journey
Contribute to a team-oriented, high-performing team where your ideas, experience and development are valued
What we offer:
We offer a competitive remuneration package plus a hybrid working arrangement, providing flexibility for staff to balance work and life by operating from both the office and home.
Together, these initiatives are designed to promote both professional achievement and personal wellbeing.
Note this role can be based in Sydney or Melbourne.
Advertised: 22 Jul **** AUS Eastern Standard Time
Applications close: 14 Aug **** AUS Eastern Standard Time
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📌 Commercial Property Claims Specialist - Parental Leave Contract (New South Wales)
🏢 Guild Group
📍 New South Wales