Technical Support & Professional Services ManagerProfessional Services Manager & Technical SupportContract Type: Full TimeLocation: Rosebery - New South WalesIndustry: Information & Communication TechnologyContact Name: Amy ColtonContact Email: ****** Phone: **********Date Published: 24-Jun-****Technical Support & Skilled Services ManagerSydney – Rosebery | Onsite with free parking | Full-time permanent$140,000 – $150,000 + super + bonusIf you've built your career at the intersection of broadcast technology and customer relationships, and you're ready to lead a team across one of the most dynamic regions in the world, this is worth your attention.We are working exclusively with a world-leading business whose products are used in high-end, large-scale events.
Their technology is trusted on the world's biggest stages across broadcast, live events, pro-audio, sports, theatre, and security applications.
And despite their global reach, they've retained a local, family feel to their operations in Sydney.Now they need someone to lead their APAC technical support and professional services team.This is a working manager position within the Customer Success and Product Division.
You'll bring structured leadership, customer engagement discipline, and escalation management to a technically capable but geographically distributed engineering team.




Around 60% of your time is customer-facing; the other 40% keeps you close enough to the technology to be credible with your team and your clients.Key responsibilitiesLead and manage the technical support and professional services engineering team, based across Australia and Southeast AsiaOwn the coordination and delivery of technical support across the APAC regionOversee professional services delivery, including project management, commissioning, and trainingEngage with SLA customers alongside the Sales and Customer Success teamsOwn escalation management and relationship recovery where requiredRepresent the business at customer-facing and industry eventsMonitor team engagement cadence and resolve roadblocksContribute to RFP/RFI technical support responses in collaboration with Sales and Pre-SalesWhat we are looking forThis is not a pure technical role or a pure people management role.
The ideal candidate is hands-on in a technical customer-facing environment and either already leading a small team or clearly ready to take that step.Must-have:Broadcast and/or live events industry experience, vendor or manufacturer side strongly preferred3+ years in sales engineering, pre-sales, or technical support servicesSolid understanding of IP networkingFamiliarity with audio and video technology standardsCultural sensitivity and adaptability across international marketsWillingness to travel internationally (approximately 15%-20% of the year)Working rights in Australia
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📌 Technical Support & Professional Services Manager (New South Wales)
🏢 Cox Purtell Staffing Services
📍 New South Wales