At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate.
Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one.
To help us in achieving our plans we are looking for a Tennis World Manager to join our team at Tennis World Sydney Olympic Park on a permanent basis.
We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in.
Tennis Australia strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.About the roleThe role is responsible for the effective and efficient management and operations of the day-to-day Tennis World business of the site.
This role will oversee the Customer Service, Coaching and Programs team and ensure all aspects of operations are delivered in a friendly and effective manner.
The Tennis World Manager role encompasses day to day oversight of customer service delivery, coaching delivery and enrolments, retail, merchandise and cafe fulfilment, membership and programs administration, Tournaments and overall business performance and operations.In this role you will:Lead the day-to-day operations of one of Australia's premier tennis facilities, the NSW State Tennis Centre, overseeing customer service, coaching programs, memberships, cafe, retail,



tournaments and overall business performance.Drive business growth through strategic planning, financial management, customer retention initiatives and the delivery of exceptional member and participant experiences.Inspire and develop a diverse team across customer experience, coaching and operations, fostering a high-performance culture focused on service excellence and continuous improvement.Partner with Tennis NSW, Tennis World leadership and key stakeholders to deliver world-class venue operations, maintain industry-leading standards and achieve commercial objectives.Manage a thriving tennis ecosystem including coaching pathways, memberships, leagues, retail services and events, creating engaging experiences that grow participation and strengthen the Tennis World brand.Perform an event role where required during the Summer of Tennis.About youKnowledge ofTennis Programs, formats, pathways and systems (such as UTR platform)Tertiary qualification in sports and venue management or similar(preferred)Extensive knowledge ofvenue operation and sport / leisure industryBuilt and led a multi-disciplinary program team (e.g. customer service, coaching,



operations)Ability to build and maintain positive working relations with both internal and external stakeholdersHold (or be willing to obtain) a current Police Check and Working with Children CheckPreparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis AustraliaUnderstand this is an operational role which is performed 100% onsite at Tennis World Sydney Olympic Park Tennis CentreWhat's to love?
Career development with a range of formal education and on the job training opportunitiesTickets to the Australian Open andSummer of Tennis eventsMonthly health & wellbeing activities with access to CorePlus PilatesOnsite gym, tennis facilities & free onsite car parkingSalary packaging & a range of discounts from our sponsorship partnersAttractive leave perks - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employeesWe are proud to be recognised as an employer of choice for women by WORK180.Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people.
It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.Applications close 9th August ****.
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📌 Tennis World Manager – Sydney Olympic Park (New South Wales)
🏢 TENNIS AUSTRALIA
📍 New South Wales