Description AWS is known for its relentless customer obsession.
Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI.
AWS Amazon Quick Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers.
We make customer success a reality using AWS Gen AI services as an enabler.Description AWS is known for its relentless customer obsession.
Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI.
AWS Amazon Quick Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers.
We make customer success a reality using AWS Gen AI services as an enabler.Amazon Quick Strategists are agile professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Quick.
These visionaries excel at crafting strategic roadmaps that expand Amazon Quick's footprint across the enterprise, driving innovation and efficiency.
With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives.
As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer' digital transformation journeys.Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions.
This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen.
Ideal candidates are customer-obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth.Key job responsibilitiesLead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realizationOrchestrate high-level discussions on complex,



industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists.Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Quick and our Gen AI offerings to uncover high-impact business value opportunitiesSupport delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when neededCultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizationsStay informed on Amazon Quick service updates and advancements in generative AI technology through continuous learning and industry engagementProactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutionsA day in the lifeDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more team-oriented teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony.




Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve.About The TeamAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.
Customers innovate with AWS Qualified Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.
Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.
You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.Basic Qualifications8+ years of cloud architecture and solution implementation experience7+ years of external or internal customer facing, complex and large scale project management experience8+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experiencePreferred Qualifications7+ years of working with or evaluating AI systems experience7+ years of highly scalable systems experienceExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningExperience with vertical industry sales and delivery work of contemporary services and solutionsExperience in business development including complex agreements with integrators and ISVsExperience with international sales and delivery work with global F500 enterprise customers and partnersAcknowledgement Of CountryIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company Amazon Web Services Australia Pty LtdJob ID: A********
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📌 Sr. Amazon Quick Strategist, Amazon Quick Customer Success Team, Aws (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne