Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our workplace?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.Why Join O'Brien?
At O'Brien, our people are at the heart of everything we do.
As a Team Leader, you'll be trusted to lead, influence, and develop talent while contributing to the ongoing success of our business.You'll benefit from:A leadership role with real impact on business performanceThe opportunity to develop and grow future leadersA supportive, values‐driven cultureOngoing learning, development, and career progressionThe chance to work with an iconic Australian brand committed to excellenceAbout the RoleAs a Customer Solutions Team Leader, you will lead a team of Customer Solutions Consultants to consistently achieve sales, service, and efficiency targets aligned to O'Brien's broader business strategy.
Please note: This role will require one late shift per month, along with the possibility of occasional weekend work to support business requirements.You'll be accountable for:Driving a high‐performance, customer‐centric cultureCoaching and developing consultants to deliver world‐class resultsImplementing strategic and tactical initiatives that improve sales growth, efficiency, and customer outcomesWorking closely with operational and leadership teams to optimise customer interactions and business performanceKey ResponsibilitiesLeadership & Team Engagement Lead, coach, and develop a high‐performing Customer Solutions team Build a strong, engaged culture through recognition and regular feedback Deliver team meetings that inspire, inform,



and build sales capability Drive performance and change through clear expectations and leadership by exampleWork & Performance Management Manage resourcing to achieve individual and team sales targets Coach consultants in O'Brien® sales skills and performance behaviours Monitor call volumes, workflows, and productivity to optimise outcomes Review performance data, provide feedback, and manage KPI attainmentContinuous Improvement & Collaboration Identify and implement improvements across people, processes, and systems Collaborate with peer Team Leaders and senior stakeholders Contribute to Customer Solutions Centre strategy and future planning Ensure customer interactions deliver strong outcomes for customers and the businessWhat We're Looking ForDemonstrated leadership experience with a track record of managing team performance and engagementCustomer‐centric mindset with a passion for exceptional serviceResults‐driven, resilient, and energetic approachStrong organisational, time‐management, and administrative skillsAbility to simplify complex information and influence othersExcellent interpersonal, negotiation, and conflict‐resolution skillsSolutions‐focused and confident driving change in a fast‐paced environmentYour ImpactIn this role, you'll help shape the performance, culture, and future success of the Customer Solutions Centre—developing talent, inspiring results, and delivering experiences that keep customers coming back to O'Brien.Ready to Lead and Make a Difference?




If you're a motivated leader who thrives on helping people succeed and driving strong business outcomes, we'd love to hear from you.At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being.
Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.
Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.Our expertise extends beyond vehicles—since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.
Our tailored glazing solutions are designed to meet the unique needs of every customer.
In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.
At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
#J-*****-Ljbffr

📌 Customer Solutions Supervisor (New South Wales)
🏢 O'Brien Glass Industries
📍 New South Wales