The RoleWe're looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.This is a highly cooperative role where you'll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.What You'll Be DoingAct as a key point of contact for customers, delivering responsive support and issue resolutionPartner with Account Executives to drive customer retention, satisfaction, and account growthSupport the sales process through proposal development, contracts, and customer documentationCoordinate customer meetings, service reviews, and follow-upsIdentify and progress cross-sell opportunities across Ricoh's solutions (IT Services, Managed Services, AV, Digital Automation, Graphic Communications)Collaborate with pre-sales,



PMO and SMEs to successfully deliver customer projectsBuild strong stakeholder relationships and understand client business driversMonitor service performance and contribute to continuous improvement initiativesWhat You'll BringProven experience in a B2B customer success, sales support or account coordination roleStrong customer engagement and relationship management skillsHigh attention to detail with excellent organisation and time managementCommercial mindset with the ability to identify growth opportunitiesStrong problem-solving capability and ability to navigate complex environmentsAdvanced Microsoft Office skillsExperience working with customers, sales teams and senior stakeholdersWhat We Give Back To YouAt Ricoh, we take pride in giving back for your contribution to our success.
We offer a range of benefits including:Purchased Leave Scheme
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📌 Customer Success Manager (New South Wales)
🏢 Ricoh Australia
📍 New South Wales