Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van HeusenPaid Parental Leave Scheme as per Company PolicyCorporate discount with MedibankEmployee activities calendarAnnual Flu Shot ClinicFree membership to Headspace meditation appAccess to Employee Assistance programReferral bonusStrong focus on Corporate ResponsibilityInclusive, diverse, and equal opportunity employerDesign Your Future at PVHRetail POS Support AnalystWHY PVH?
Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van HeusenPaid Parental Leave Scheme as per Company PolicySummertime hours scheduleCorporate discount with MedibankEmployee activities calendarAnnual Flu Shot ClinicFree membership to Headspace meditation appAccess to Employee Assistance programReferral bonusStrong focus on Corporate ResponsibilityInclusive, diverse, and equal opportunity employerAbout The RoleAs the Retail POS Support Analyst (internally known as Retail Support Analyst), you will act as the focal point of contact for the Retail POS Support team and provide operational and technical support for the Retail POS Group specific IT systems.
You will provide support to the Retail POS Team Leader.
The role also includes business as usual support activities and change request/project activities.Based at our Head Office in the heart of the CBD, located at 388 George Street ****, this is a full-time, 12-month fixed term contract, working from home and in the office weekly.Duties & ResponsibilitiesDrive operational excellence for the POS systems and make sure systems run smoothly and are scalable for future growth.Support the team with designing solutions and drive implementations with our vendors to fulfil business and technical requirements.Support with proposing actions, design functions or processes, and identify skill or training needed when addressing any issues.Resolve retail store support issues, and liaise between Global Service Desk,



Field Support; following up with internal and external suppliers as required.Maintain an updated inventory and configuration system encompassing all Retail Store POS related hardware and software.
Conduct regular audits.Monitor and report system performance, outages relating to the Retail Store network.Create, maintain and modify POS reports to share with relevant stakeholders.Stage, test and install new retail POS systems and Hardware.Develop and keep up-to-date documentation of technical processes and problem determination guides.Liaise with external vendors, internal key business users to achieve ongoing PCIDSS compliance.Creates or assists team members in writing user documentation, instructions, and procedures.Participate in a 24x7x365 on call support roster.About YouDemonstrated experience with POS Systems with Magenta Retail Systems, RFID, PC - Eftpos Payment Systems software and hardware highly desirable.Experience in working with vendors on software solutions and aligning on roadmapsStrong process knowledge regarding "Sales in Stores" (incl. gift cards, employee sales, etc.).
Tertiary qualifications and/or equivalent experience in a relevant field.Proven ability to think strategically, analyse complex situations and achieve outcomes.Demonstrated ability to liaise with vendors and technical staff.Excellent written and verbal communication skills.Proven experience in working in an agile setting; working autonomously as well as part of a team.About The CompanyPVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries.
Our global iconic brands includeCalvin Klein,TOMMY HILFIGER andour Heritage Brands.
Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good.
That's the Power of Us.
That's the Power of PVH.PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a robust corporate commitment to inclusion and diversity.We thank all applicants in advance as only successful applicants will be contacted for an interview.
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📌 Retail Pos Support Analyst (New South Wales)
🏢 PVH Brands Australia
📍 New South Wales