Primary DetailsTime Type: Full timeWorker Type: Employee
Customer Relationship Manager
Location: CanberraType: Permanent, full timeHybrid role, Happy to talk adaptable working
The opportunity
We have a fantastic opportunity for a Client Relationship Manager to join our Distribution team.
As a Client Relationship Manager you will be responsible for developing, building and maintaining relationships with customers, new prospects and intermediaries to expand our business nationally.
You will need to have a strong focus on relationship management and sales, whilst meeting all compliance and regulatory standards.
About QBE
At QBE, we get to the heart of what matters for our customers.
And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact.
It's an exciting time.
We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world?
As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
You will work as part of a National team and be responsible for the account management of a portfolio of customers.
You will also;
Develop engagement plans, proactively developing key relationships and analyse current trends and growth opportunities within the portfolioEstablish and maintain strong relationships with customers, internal and external stakeholdersBe the voice of the customer in our business,



with the ability to work across different business units to bring the best of QBE to the customers program.
About You
We are looking for candidates with extensive workers compensation experience and/or general insurance from either a Broker, Account Management, sales or Underwriting background.
You will also have:
Knowledge and understanding of workers compensation and/or general insuranceOutstanding customer service and relationship building skillsStrong communication and negotiation skillsExcellent analytical skills and a high attention to detailSelf motivator & ability to work autonomously
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balanceLife Leave, supporting the life events we all experience, leaving your annual leave for rest18 weeks' gender-equal flexible leave for all new parents, including paid superA range of discounts on insurance products, car hire, hotels, goods and services
To learn more about benefits of working with us, click here .
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
**** Winner of Excellence in Diversity,



Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
APPLY NOW and let's make it happen!
If you're looking for a career that combines your expertise and your empathy, click Apply today.
Your career.
At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience.
We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ******
Skills:
Analytical Thinking, Business Management, Client Onboarding, Communication, Critical Thinking, Customer Value Management, Decision Making, Financial Products, Intentional collaboration, Managing performance, Marketing, Negotiation, Sales Management, Stakeholder Management, Team ManagementApplication Close Date: 12/08/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 Customer Relationship Manager (Canberra)
🏢 Qbe Insurance
📍 Canberra