Disability Coordinator – Join Our Team in Townsville!
About Us
At Just Better Care, we've been supporting Australians to live independently in their own homes for over 15 years. We provide in-home aged care and disability support services, helping people stay connected to their communities while living life on their terms.
What makes us different? Our people.
Our team is friendly, compassionate, and genuinely passionate about making a difference every single day.
The Role
We're on the lookout for a
Disability Coordinator
to join our Townsville office,
Monday–Friday, 8:00am–4:00pm, 37.5 hours per week.
This opportunity has become available due to internal promotion, reflecting the growth and development pathways within our team.
This is an
office-based role
where you'll play a key part in making sure our customers receive the right support, at the right time, by the right people.
You'll be the go-to person who keeps everything running smoothly—coordinating schedules, supporting staff, and ensuring our customers receive high-quality, reliable care.
What You'll Be Doing
No two days look the same, but you'll be responsible for:
Creating and managing customer service schedules (including last-minute changes)
Matching the right Community Support Professionals to our customers
Coordinating shift cover for planned and unplanned absences
Supporting, coaching, and guiding your team to deliver excellent care
Working closely with customers and case managers to meet individual needs




Monitoring service delivery and ensuring quality standards are met
Keeping systems and records up to date and audit-ready
Making sure services are delivered efficiently, compliantly, and with care
About You
You're someone who thrives in a fast-paced environment and genuinely cares about people.
You will bring:
A friendly, compassionate, and approachable nature
Strong communication and organisational skills
Confidence using Microsoft Office and other systems
Outstanding problem-solving abilities and attention to detail
The ability to build positive relationships with both customers and staff
A team-focused mindset with a "can-do" attitude
What You'll Need
Certificate IV in Disability (or equivalent)
Current First Aid & CPR
NDIS Worker Screening Check & Blue Card
National Police Check
Current Driver's Licence
Reliable, insured vehicle
Smartphone with internet access
Why Join Us?
Be part of a supportive and positive team culture
Work Monday–Friday (no weekends!)
Make a meaningful difference in people's lives every day
Join a growing organisation with opportunities to develop
Ready to Apply?
If you're ready to take the next step in your career and be part of a team that truly cares, we'd love to hear from you. Apply now and join the Just Better Care Team!
Possible starts with you!
If you have any questions or would like to learn more about this opportunity, please feel free to contact us at
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📌 Disability Coordinator (Townsville)
🏢 Just Better Care
📍 Townsville