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Part-Time in Abbotsford, VIC - Hybrid (Remote and In Person) - Entry Level
Abbotsford, VIC | Hybrid | $38/hr base | 5 days, 20 hours per week
AmazingCo creates and delivers real-world experiences across Australia and around the world: Mystery Picnics, bar hops, kids' birthday parties, wine tours, corporate team days, date nights and more.
Our mission is to help people live more fulfilling lives, and every booking we support is someone planning a moment that matters to them.
We're looking for a part‐time Customer Support Specialistwho is calm under pressure, enjoys solving problems and knows how to make customers feel genuinely looked after.
The hours
This role follows a set five‐day roster, with the intention to introduce additional hours as we enter peak Summer period.
There may be some flexibility in these hours, feel free to ask us when you apply:
Tuesday, 2pm to 4pm
Wednesday and Thursday, 9am to 12pm
Saturday, 8am to 4pm
Sunday, 12pm to 4pm
Weekend availability is essential, as this is when many of our experiences take place and customers are most likely to need immediate support.
In return, you'll have Monday and Friday off each week, with a consistent roster you can plan around.
What you'll actually be doing
Customers come to us at every stage of their experience, but a key part of this role begins after the experience has taken place.
You'll speak with customers who have shared feedback, raised a concern or felt that their day did not live up to what they expected.
Your job is to understand what happened,



take ownership of the conversation and find a thoughtful resolution that helps rebuild their trust in AmazingCo.
This is not about sending a standard apology or immediately offering compensation.
It's about listening properly, asking the right questions and working out what would genuinely make the situation better for that customer.
You'll also support customers before and during their bookings, helping them make confident decisions and solving problems when plans change unexpectedly.
Support customers across phone, email and chat
Answer questions and assist with bookings
Help customers resolve unexpected issues before, during or after their experience calmly, confidently and efficiently
Manage multiple enquiries and follow each one through
Work closely with the wider team to deliver a smooth customer experience
Share recurring feedback and opportunities to improve how we support customers
Turn post‐experience feedback into a chance to win customers back, using thoughtful solutions
You don't need a customer service CV, but you probably have the instinct
We care less about where your problem‐solving skills came from and more about whether they're there.




That might look like:
A background in hospitality, retail or travel where customers relied on you to find a solution
Experience in events, weddings or group bookings where plans changed and you kept things moving
A customer‐facing role where people brought you the difficult questions because they trusted you to handle them
Any setting where staying calm, communicating clearly and taking ownership mattered
If you're usually the person people turn to when something needs sorting out, this could be the right role.
What we're looking for
A natural communicator who can build trust quickly, on the phone and in writing
A calm and practical approach when customers are disappointed, stressed or frustrated
Someone organised enough to manage multiple open enquiries without letting anything drop
Comfortable making decisions independently and knowing when to ask for support
Genuine enthusiasm for experiences, bringing joy to people's lives and helping people make the most of their plans
A strong sense of ownership and follow‐through
Why AmazingCo
A genuinely warm and high‐performing team - Melbourne HQ plus a connected global team
Dog‐friendly Abbotsford office, free street parking, easy public transport access
Staff discounts across our experience range
A values‐driven team that takes culture seriously
Real progression if you want it - we hire and promote on potential
Applicants must have full working rights in Australia.
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📌 Customer Support Specialist (Victoria)
🏢 Amazingco
📍 Victoria