Smartsoft is a leading developer of practice management software for the Australian allied health industry, with a strong focus on providing quality products and services to its customers.
We offer a skilled and friendly work workplace where our people are valued for their contribution.
We seek an applicant who shares our high standards to join our team to provide helpdesk and technical support for our professional clients.
Australian work rights are required for this position.
The role will provide helpdesk and technical support via telephone, email and online chat for enquiries relating to our software products.
Further, you will work with management and the software development team to relay customer feedback to help improve our products and services.
Our ideal candidate will have:
Great people skills and enjoy working with others
Excellent written and verbal communication
Excellent general IT skills
A natural problem solver




Good work ethic and pro-active attitude
Strong attention to detail
Previous helpdesk or customer service experience would be advantageous but not necessary for this position, as training will be provided.
We are looking for capable people who can advance to take on more senior roles in our helpdesk, Business Care or software development areas in the future.
This could be the perfect opportunity if you meet the above criteria and seek a welcoming and dynamic work environment.
Please apply today with a current CV and a cover letter telling us why you think you are ideal for this role.
Due to the number of applications expected, only shortlisted applicants will be contacted.
We thank you in advance for your time and interest in this role.

📌 Helpdesk / Application Support Role | Permanent Position (South Australia)
🏢 Smartsoft
📍 South Australia