Operations Manager Response Electricians (Perth)Lead operations for Perth's Most Awarded ElectricianResponse Electricians is not your average trade business.
We are Australia's Electrician of the Year ***** and ****), WA Service Business of the Year four years running, and backed by more than 2,*****-star Google reviews.
We deliver electrical and air conditioning services across Perth, and we are looking for an Operations Manager to run the engine room.About the roleReporting directly to the General Manager, you will own the end-to-end delivery of our electrical and air conditioning work.
You lead the Service Coordinators, Leading Hands, Technicians and Apprentices, and act as the central link between the office and the field.
You will shape how work flows through the business, ensure day-to-day excellence, and build the systems and rhythms that let a high-performing team deliver with confidence.This is a senior leadership position with real accountability: every job completed on time, to standard, and profitably, with no surprises for the customer or the business.Above all, you will lead through our five core values, the principles that have shaped Response from day one:Growth - We believe that better people build better businesses.Adaptability - We move quickly and stay curious.Health - We take care of ourselves and each other.Collaboration - We work hard, but we do it together.Energy - We bring enthusiasm, positivity, and drive.What you'll be doingOwning day-to-day operations across our electrical and air conditioning divisions from start to finishLeading, supporting and holding accountable a team of coordinators, leading hands, technicians and apprenticesOverseeing daily and weekly scheduling so technician capacity is fully and efficiently utilised across PerthTaking ownership of operational revenue, margin and job profitability against monthly targets,



reviewing utilisation and margin weeklyEnsuring all work complies with AS/NZS ****, Western Power standards, WHS obligations and our quality systemsOwning the resolution of escalated customer concerns quickly and professionallyContinually improving our processes and getting the most out of our systems (Simpro, HubSpot, Asana)Strengthening culture by embedding the Response values into every decision, from recruitment to recognitionWhat you'll needProven experience managing operations in a trades, field-service or contracting businessDemonstrated success leading and developing field and office teamsStrong commercial and financial acumen, confident managing revenue, margin and productivitySound understanding of scheduling, job management and resource planningWorking knowledge of WHS obligations and a genuine commitment to safetyComfort with systems, data and reporting (Simpro or similar), you see insights, not just numbersHands-on leadership that balances accountability with empathyA current WA driver's licenceCandidates must have Australian work rights to be eligible for this position.Highly desiredA background or trade qualification in electrical, air conditioning or a related fieldKnowledge of Western Power compliance and AS/NZS **** requirementsExperience in a residential and light commercial service businessFormal leadership, operations or business management qualificationsElectrical Contractors Nominee LicenceAward-winning culture: recognised nationally for excellence, teamwork and customer serviceAutonomy and influence: run the engine room of a trusted, high-performance team with leadership backing and full ownership of resultsSmart systems, solid foundations: proven tech and processes that make scale possibleGrowth with purpose: help redefine what great looks like in the electrical industry, lifting standards, safety and pride in the tradeBenefits: A fully maintained work vehicle, lap top, phone allowance, local gym membershipWhat can I earn as an Operations Manager
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📌 Operations Manager Response Electricians (Perth)
🏢 @
📍 Perth