Service Manager - ClinicalJob No:SALSM******* Location:ToowoombaJoin us as a Service Manager and lead a team dedicated to delivering high-quality care and positive outcomes.
We're looking for a leader who sees beyond the paperwork, someone who can inspire operational excellence and create a thriving, resident-focused community.Location: Salem Residential Aged Care - Toowoomba, QueenslandEmployment Type: Permanent Full-Time (Monday to Friday)The Role:You'll run the clinical and operational engine of our 87-bed Residential Aged Care: governance, quality, workforce, budget, and help shape what it becomes next, with expansion already on the horizon.
Work alongside the Clinical Leadership Team to keep the service ahead of the Aged Care Quality Standards, not just compliant with them.This is a genuinely hands-on role a 40% direct care minute requirement means you're on the floor as well as in the office.
This leadership role suited to someone who enjoys building strong relationships with residents, families, staff and the local community.
You'll lead day-to-day operations of the residential aged care service, ensuring high-quality, evidence-based, person-centred care.Clinical governance, quality reviews and audit outcomesAN-ACC funding accuracy and optimisationRecruitment, rostering and performance of nursing, care and operational staffThe service's operating budgetIncident, complaint and mandatory reporting responseResident intake decisions and family communicationA culture where dignity, choice and wellbeing are non-negotiableWhat You Bring:Tertiary qualification in Nursing + unrestricted AHPRA registrationSolid Aged Care leadership experience, managing clinical and care teamsStrong grasp of the Aged Care Quality Standards and relevant legislationTrack record in accreditation, quality improvement and budget managementExperience in Dementia and Palliative CareExperience in service growth, improvement initiatives or expansion planning will be highly regarded.QLD Driver's Licence; valid NDIS Worker Screening clearance or Police checkNice to have: MS Office confidence, local Toowoomba/aged care networks, experience with electronic care management systems.Why You'll Love Working With Us:Be a catalyst for change:



Drive innovation and excellence in aged care within an organisation that's boldly expanding with a future-focused strategy.Boost your take-home pay: Enjoy salary packaging, take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
Perks that go beyond the office: Access exclusive discounts on health insurance, travel, gym memberships, tech, appliances, and more.Grow with us: Tap into learning and career development opportunities designed to help you stretch, thrive, and shape your career path.Join a Legacy of Care: Be part of a values-led organisation with a proud 90-year history and a rock-solid foundation—where tradition meets transformation.Why Lutheran Services:Lutheran Services is one of Queensland's longest-established not-for-profit aged care and community services providers.
As we celebrate 90 years of service in ****, Our residential aged care services span 12 homes across Queensland, each committed to delivering excellence in care that upholds dignity, wellbeing, and choice.Our ambitious 5-Year Strategic Growth Plan is reshaping our future from the ground up.
With bold targets, visionary leadership, and a relentless drive for impact, we're scaling up in ways that will redefine what excellence looks like across the sector.Salem Aged Care in Toowoomba has been a cherished part of the local community since ****, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.To Apply: Applications may be reviewed as they come in, so apply now with your resume and cover letter.
For a copy of the position description please click here.About UsWe draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community.
We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.We are committed to providing safe,



respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm.
Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.Together with the congregations that founded us, we have been serving Queenslanders since ****.
We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.Privacy AcknowledgmentI certify the information I have provided is an accurate account of my work history and qualifications and understand that false/misleading/non-disclosure of information may be cause for rejection or if appointed termination of employment.QuestionsWhich of the following statements best describes your right to work in Australia?
*I am an Australian or New Zealand citizen or permanent resident.I currently hold a valid working visa for Australia.I am not an Australian or New Zealand citizen, and I do not hold a valid working visa for Australia.Do you have a relevant nursing qualification, such as a Bachelor of Nursing or equivalent?
*YesNoAre you currently registered with AHPRA (Australian Health Practitioner Regulation Agency) *Yes, I am currently registered with AHPRANo, I am not registered with AHPRAPlease provide details of your previous management experience within the aged care sector.
*Do you have a valid (NDIS) National Disability Insurance Scheme Worker Screening Check?
*I have a current NDIS Worker Screen and can provide evidenceI do not have a current NDIS Worker Screen but am prepared to obtainI do not wish to obtain a NDIS Worker ScreenPlease select the response that best describes you: *I have a current Police Check and am willing to provideIf successful I am happy to obtain a Police CheckI do not wish to obtain a Police CheckIf you were referred to this position by a current Lutheran Services employee, please provide their name below or put N/A if you were not referred.
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📌 Service Manager - Clinical (Toowoomba)
🏢 Lutheran Services
📍 Toowoomba