Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.
You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job Summary:
An entry-level opportunity is available offering a role that involves working in varied shifts to cater to the diverse needs of customers.
The position provides full training and onboarding, ensuring that all responsibilities are thoroughly taught and developed.
This comprehensive training program equips graduates with the necessary skills and knowledge to excel in their role.
With a focus on meeting customer requirements, this position offers a dynamic and challenging environment for recent graduates to kickstart their careers in the industry.
Key responsibilities: (all of which employees will be trained in)
Install and configure network devices which include rack and stack of equipment such as routers, servers, switches, and firewall of different brands such as Cisco, Juniper, F5, Super micro, HP, Microsoft, and Oracle etc.Install software updates and security patches for customer equipmentInstall cross-connects Unshielded Twisted Pair (UTP) and Fiber and patch cablesProvide remote technical support via phone call, email communication, web application (Cisco WebEx and Team viewer) etc. for emergency network outages and troubleshooting of network equipment, switches, and serversMonitor network activities such as alert reports,



error reports and network performance statics; report to ensure uptime and efficient resolution of issuesAssess and recommend customers of a better way to enhance network operations and integrated hardware/ softwarePrepare and maintain documentation of customer network inventory, troubleshooting procedure and resolution to the issuesMaintain proper record of work operations, events, and logs to produce concise reports to company managementUpgrade network equipment such as fan, Dual In-Line Memory Module (DIMM), motherboard, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drive etc.Perform tape backup to protect important customer informationPerform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR) to locate fault on fiber networkAdvanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cablesSupports the operations and security and critical facilities personnel team for breaks or other activities, when necessary
What we are looking for:
Technical aptitude and ability to complete all training and onboardingCommitment to teamwork and collaboration,



including participation in shift rosterPositive attitude and willingness to continually learn and evolve in the roleCompletion of relevant certification in IT or Telco related course (ideal)Hands-on experience or and understanding of fiber opticsCustomer service experience will be highly regardedAbility to attain and maintain NV1 Security Clearance
Benefits of the role:
Full-time, permanent role with a Global Data Center industry leaderSalary package including annual performance-based bonus and private healthcare or health allowance.Close to transport links via Bus or Train and free onsite parking availableAccess to wide ranging financial, wellness and company benefits and various Employee Assistance programs.Working environment offering defined career development path in the Customer Operations Engineering or wider teamsContinued development and training opportunities onsite and with access to the Equinix Global Operations Academy
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Prospect and, in the U.S., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

📌 Data Center Customer Operations Engineer Ii (Perth)
🏢 Equinix
📍 Perth