Senior Customer Service And Office Administration With Construction Knowledge (Perth)

Senior Customer Service And Office Administration With Construction Knowledge (Perth)

31 Jul
|
Houspect WA
|
Perth

31 Jul

Houspect WA

Perth

Job Description
Inspection Coordinator — Building Inspections (Construction Background Essential)
Leederville | Full-time, Mon–Fri 8:30am–5:00pm | $70,000–$80,000 + super
About Houspect WA
We've been inspecting buildings in Western Australia for 40 years.
Our clients are homebuyers, investors, strata councils, builders and government — and our reports get relied on for decisions worth hundreds of thousands of dollars.
We cover pre-purchase, construction stage, strata maintenance plans, dilapidation and commercial inspections across the Perth metro area and regional WA, and we're growing.
About the role
This is a new position, created because our workload has outgrown the current team.
We're hiring ahead of need, so the right person gets a proper introduction to the work rather than being thrown in.
You'll be the person holding the office together between the client and the inspector — quoting, booking and coordinating inspections across our full service range, first voice on the phone for most clients, and the last set of eyes on reports before they go out.
It isn't a reception desk.
You'll be quoting different inspection types with different fee structures, juggling inspector availability across metro and regional jobs, and proofreading technical defect reporting where a loose sentence has consequences.
Plenty of your calls come from people about to spend a million dollars who are nervous, in a hurry, and want an answer today.
Occasionally someone's unhappy with what a report did or didn't say.
If you've worked in a builder's or agent's office, none of that will surprise you.
What you'll do
Quote inspections using our in-house system, across all inspection types
Schedule and coordinate inspectors across metro and regional jobs
Handle client enquiries by phone and email, from first contact through to report delivery
Review and finalise inspector reports before they reach clients
Keep the office and the inspection team running
Essential




You've worked in or around building, construction, real estate or trades — in an office, not on the tools.
Builder's admin, project or contract coordination, real estate or settlements admin, building surveying, insurance repairs and trade service scheduling all count.
You can read "minor efflorescence and mortar deterioration to the lower course of the eastern elevation brickwork" and know roughly what it's describing.
Strong written English and a real eye for detail.
You're comfortable on the phone with people who are stressed, and occasionally with people who are unhappy.
You can hold a lot of moving parts without dropping any.
Applications without construction, building or property experience won't be shortlisted.
Nice to have
Small business experience — you'll be close to the owner and to the work
Comfort with job management or CRM software.
We're mid-way through a digital overhaul, so being unfazed by new systems matters more than knowing ours.
Where this goes
As we complete the rollout of our new job management system, experienced coordinators will be trained across our full range of work — strata maintenance plans, dilapidation, commercial and government inspections.
This role is intended to grow into that.
What we offer
$70,000–$80,000 + super, with the upper end for people bringing real industry experience
Salary reviewed at six months against demonstrated competence in quoting, coordination and report review
Reliable full-time hours, Monday to Friday.
No weekends.
A small team where your work is visible and your judgement is trusted
Training in building inspection standards and the technical side of the industry
How to apply
Send your CV with a short cover letter answering this question:
What's the difference between a pre-purchase inspection and a construction stage inspection, and who would typically order each one?
A few sentences is plenty.
Our website explains both —
Applications that don't answer the question won't be read.

📌 Senior Customer Service And Office Administration With Construction Knowledge (Perth)
🏢 Houspect WA
📍 Perth

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