Senior Content Designer
SNSW Grade:
9/10 - base salary from $130,705 to $157,430 + super (This salary range is based on a full‐time 35‐hour work week and will be pro‐rated for part‐time hours)
Employment Type:
Temporary upto September ****, part-time 24 hrs per week
Locations:
Anywhere in NSW / Hybrid (1-2 days in office).
In office presence is required as per DCS directive
Join us and help shape world‐class digital experiences for NSW.
At Service NSW Digital, we're not just building software, we're transforming how more than 8 million people across NSW access government services.
With over 200 digital products and 60+ cross functional teams, our work spans everything from everyday service journeys to whole of government, high impact digital programs functional teams, our work spans everything from everyday service journeys to whole of government, high impact digital programs.
We're looking for a talented
Senior Content Designer
to join our supportive, collaborative and highly skilled Design Systems (GEL) team at Service NSW.
If you're passionate about simplifying complexity, improving user experiences, and shaping best practice content standards across NSW Government, this role offers the opportunity to make a meaningful impact at scale.
What you'll be working on
As a Senior Content Designer in the Design Systems (GEL) team, you will:
•Lead improvements and ongoing development of the Service NSW Global Experience Language (GEL), including editorial guidelines and accessibility standards.
•Develop clear, user ‐centred content that simplifies complex processes.
•Support and promote best ‐practice content design across Service NSW and other NSW Government agencies.
•Work collaboratively within cross ‐functional product teams (Product Managers, Designers, Developers).
•Play a key role in initiatives such as:
-Improving Design System documentation and governance
-AI ‐driven content workflows
-Accessibility uplift across products and the design system
-Content migration and communications improvements
•Identify opportunities for content improvement projects and evaluate their impact.
About you
You will thrive in this role if you:




•Have strong experience as a Content Designer, UX copywriting or as technical content specialist ideally within a design system environment.
•Experience writing documentation for design system teams or creation of content guidelines to help support product teams.
•Strong proficiency in accessibility and user ‐centred design principles
•Can distil complex design and technical information into clear, accessible guidance.
•Have supported multi‐disciplinary teams in a collaborative, agile environment.
•Are adaptable, proactive, and comfortable balancing a mixture of design, documentation, and strategic content work.
•Have strong stakeholder and time management‐ skills.
•Bring curiosity and a desire to continuously learn, especially as technology evolves—including AI enabled‐ workflows.
What we offer
•Flexible work arrangements, including hybrid options
•A supportive, respectful team culture
•Opportunities to collaborate across multiple product teams
•Access to a thriving design and content community
•No expectations for weekend work, late nights, or travel
Apply now
If you're passionate about improving digital experiences for the people of NSW and enjoy working collaboratively to solve complex content challenges, we'd love to hear from you.
Please apply online and submit your resume and cover letter as a single document.
Your application should highlight your leadership experience, technical skills aligned to what we are looking for, and why you're the perfect fit for this role.
Our recruitment process
Our recruitment and assessment process is merit based.
For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.
This will include;
1. Behavioural and Interview
2.



Work sample / Work task completion
3. Psychometric assessment
4. Reference checks
Office locations
Support office roles are headquartered across Haymarket, Parramatta, and Gosford.
We will consider role headquarters outside of these locations where the role can reasonably be performed from that location, taking into consideration the operational, financial, and customer requirements of the role, and an ability to attend a NSW Government workplace as required.
Salary Grade 9/10, with the base salary for this role starting
at $****** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Jyostna Channamadhvuni via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Tuesday, 12 May **** @ 9.59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our outstanding state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

📌 Senior Content Designer (Australia)
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