DevOps Engineer
(Operations)
Employment type: Ongoing
Grade: Clerk Grade 7/8 salary range $113,574 - $125,720 + super
Location: Sydney with weekly office attendance and hybrid
working
About the Role
The DevOps Engineer is part of the Development
Operations team within the broader Platform, Development and
Operations function.
This role blends platform engineering, DevOps
practices, and operational support, with a strong focus on Azure-based
infrastructure, automation, and data platforms.
You will contribute to the design, automation,
support, and continuous improvement of cloud-native services while
also playing a key role in operational support, ticket investigation,
and platform reliability.
This is an ideal opportunity for someone who is
developing toward a DevOps Engineer level, with hands-on
exposure to both engineering and production operations in a real-world
workplace.
Key Responsibilities
Operational Support,
Ticketing & Investigation
Investigate, troubleshoot, and resolve Level 1–3 support tickets across:
Azure platform services
Data tools (ADF, Snowflake, Power BI, Tableau)
Perform incident management, root cause analysis, and system debugging
Support ticket-driven work across both platform and data environments
Contribute to improving operational processes and response times
DevOps, Automation &
CI/CD
Build, maintain, and enhance CI/CD pipelines using Azure DevOps and YAML pipelines
Automate infrastructure provisioning, deployments, and operational processes
Contribute to automation initiatives that improve platform efficiency and reduce manual work
Support and evolve DevOps best practices across the team
Data Platforms &
Workflows
Support and maintain data platforms and workflows
Assist with data pipeline reliability and performance
Work across data and platform boundaries to ensure end-to-end service delivery
Monitoring, Maintenance &
Reliability
Monitor system performance, availability, and security
Support patching, upgrades, and platform maintenance
Contribute to logging, monitoring, and alerting improvements
Maintain configuration records and documentation (e.g., CMDB)
Collaboration & Technical




Contribution
Work closely with teams across platform, development, and operations
Participate in agile delivery and contribute to shared outcomes
Provide support and guidance to junior team members where appropriate
Collaborate on cross-functional platform enhancements and projects
About You
You are a technically capable and motivated DevOps or
Platform Engineer with a strong interest in cloud automation,
infrastructure, and operational excellence.
You are comfortable working across both engineering
and support contexts, and you enjoy solving real world platform and
data challenges.
Essential Skills &
Experience
Experience in DevOps, Platform Engineering, or Cloud Engineering roles
Strong exposure to Azure (preferred) or AWS/GCP
Experience with:
CI/CD pipelines (Azure DevOps, YAML pipelines)
Infrastructure as Code (IaC) (Bicep, Terraform, ARM)
Experience handling ticket-based operational support and investigation
Strong troubleshooting and problem-solving skills
Knowledge of cloud networking concepts (VNets, subnets, DNS, security groups)
Experience with scripting (PowerShell, Python, Bash)
Familiarity with version control systems (Git)
Solid communication and collaboration skills
Nice to have
Experience with
:
Azure Data Factory (ADF), Snowflake, Power BI, Tableau
Web applications and APIs
Containerization (Docker, Kubernetes)
Exposure to:
Cloud security practices
Monitoring and logging tools
Software engineering experience (e.g., React, Express, TypeScript)
Experience supporting data workflows and analytics platforms
Why Join Us?
Be part of a high-performing, supportive engineering team that values collaboration and knowledge sharing.
Work on interesting, technically challenging projects that genuinely matter.




Access ongoing learning and development opportunities, including exposure to cloud, DevOps, and emerging AI technologies.
Enjoy a flexible hybrid working environment with one day per week in the office.
Receive a competitive salary and superannuation package aligned to Clerk Grade 9/10.
What We Need From You
To apply, please attach your resume (max 5
pages) and cover letter (max 2 pages).
In your cover letter, please share your
motivation for applying and your relevant skills.
Salary Grade 7/8, with the base salary for this role starting
at $****** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Meg Rapley via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Friday 10th April **** @10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
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