Manager Investigation & Review
Clerk Grade:
*****
Annual Salary Range:
$149,739 - $173,174 plus superannuation
Employment Type:
Ongoing, Full-time
Location:
McKell Building - Haymarket
Lead a high-performing team delivering impactful regulatory outcomes
Drive excellence in investigations and reviews supporting information access and privacy rights
Permanent full-time opportunity
Located at the McKell Building – Haymarket
About the role
As the
Manager,
Investigation and Review
, you will lead a dedicated team overseeing investigations and reviews under the
Government
Information (Public Access) Act **** (GIPA Act) and Privacy and Personal
Information Protection Act **** (PPIP Act)
.
You will shape and implement investigation
strategies, allocate and manage workloads, and lead complex investigations and
reviews to ensure timely, consistent, and high-quality regulatory outcomes.
Your leadership will enhance IPC compliance, strengthen capability across the
NSW public sector, and support public confidence in information access and
privacy management.
Your key accountabilities include:
Leading and managing work allocation, workflow and performance within the Investigation and Review team.
Managing, coaching, and developing staff to ensure effective service delivery and professional growth.
Overseeing and managing complex investigations and reviews, ensuring they are consistent with legislative requirements and IPC standards.
Identifying emerging issues, risks, and trends to inform policy, compliance, and education initiatives.
Representing the IPC at meetings, committees, and external forums to promote understanding of IPC's functions and foster stakeholder engagement.
Driving and implementing continuous improvement initiatives in investigation and review processes.
Exercising statutory delegations from the Information Commissioner and/or Privacy Commissioner as required.
About you
You are a strategic and experienced regulatory
leader with solid analytical, investigative, and people management skills.
You thrive in a dynamic, complex environment
and can deliver high-quality services that promote transparency and
accountability across government.
You will be a collaborative communicator who can
build strong stakeholder relationships, drive innovation, and manage competing




priorities effectively.
To be successful in this role you will have:
Tertiary qualifications in law, business administration, public policy, or a related discipline, or equivalent experience.
Demonstrated experience in administering legislation and conducting or overseeing investigations and reviews.
Proven ability to lead and develop teams to achieve operational excellence and continuous improvement.
Strong stakeholder management and communication skills, with the ability to represent the IPC effectively in diverse forums.
Sound understanding of regulatory frameworks, investigation principles, and procedural fairness.
This is an excellent
opportunity to lead a critical function within the IPC and make a tangible
impact on information access and privacy rights for the people of NSW.
How to apply for the role at the IPC
Your application should include a cover letter of no more than two pages and an up‐to‐date resume (maximum five pages) that clearly outlines your relevant skills and experience for this role.
In addition, please provide responses to the two pre‐screening questions listed below.
A talent pool may be created
for future ongoing and temporary roles and is valid for a period of up to 18
months
.
Applicants invited for
interview will be required to complete additional assessments.
Please ensure you respond to all the
selection criteria in your application and include your answers to the two
pre-screening questions below.
As part of this application process,
candidates are required to answer
two pre-screening questions based on the focus capabilities for this role
.
Please ensure that your response is not more
than 500 words:
Question 1:
Describe a time when you managed a team
with high caseloads and strict deadlines.
How did you allocate work, ensure
quality completion, and overcome challenges?
Question 2:
Provide an




example where you engaged with an agency or stakeholder on a sensitive issue to
achieve a mutually beneficial outcome.
How did you approach it, influence
results, and what was the outcome?
Working at the IPC
The IPC is an
independent integrity agency supporting the Information Commissioner and
Privacy Commissioner to oversee privacy and information access laws in
NSW.
Our vision is to promote
transparency and accountability while protecting privacy rights for the people
of NSW.
Learn more:

Values: accountability, trust, service, integrity
Inclusive culture, flexible work arrangements, and employee development
Proud EEO employer, committed to diversity across all identities
Salary Grade *****, with the base salary for this role starting
at $****** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Meg Rapley via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date:Thursday 12 March **** at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

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