Clerk Grade: *****
Employment Type: Ongoing, Full time
Location: Parramatta & Sydney CBD - Hybrid opportunity.
In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Wednesday, 8th April **** [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers.
We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better.
DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
As the Infrastructure Product Manager, you will own the vision, strategy and lifecycle of enterprise infrastructure platforms including compute and hosting cloud services that underpin critical digital services used by thousands of users across multiple agencies.
You will treat infrastructure as a product, defining clear service value, roadmaps and measurable outcomes that align with agency demand, whole-of-government technology strategies and evolving digital delivery models.
You will work closely with engineering teams, architecture, service management and managed service partners to prioritise demand, shape delivery roadmaps and continuously improve platform reliability, security and cost efficiency.
Acting as the product owner for infrastructure capabilities, you will balance operational stability with modernisation initiatives such as platform standardisation and automation while ensuring services remain scalable,



resilient and customer focused.
You will also play a key role in managing supplier performance, driving service transparency and improving how infrastructure services are delivered and consumed across agencies, ensuring clear service ownership, accountability and value realisation.
About You
You are an experienced technology leader with a strong background in enterprise infrastructure or large-scale hosting environments and have a passion for evolving traditional infrastructure services into modern platform-based products.
You understand how to bridge technical capability with business outcomes, and are comfortable working across engineering teams, suppliers and stakeholders to shape roadmaps, prioritise demand and deliver measurable service improvements.
You bring strong stakeholder engagement and commercial awareness, with the ability to manage vendor relationships, influence delivery outcomes and ensure infrastructure services remain reliable, secure and cost effective.
You thrive in complex environments and are motivated by driving continuous improvement, service maturity and modern ways of working across infrastructure and cloud platforms.
Essential requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate.
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency.
Temporary roles require valid work rights for the full duration of the role.
More information is available in the
PSC Essential Requirements Factsheet
.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.




In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role.
This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade *****, with the base salary for this role starting
at $****** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Michael Yoon via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Wednesday, 8th April **** [10:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

📌 Infrastructure Product Manager (Australia)
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📍 Australia