Server Administrator
The Team
You'll be joining a multi award winning
collaborative and supportive Cyber & MSP team
that values accountability, continuous improvement, and shared success.
We work across diverse client environments, delivering reliable, secure IT services while continuously improving how we operate.
The Opportunity
This is an excellent opportunity for an experienced IT professional ready to step into a
role within a growing Managed Service Provider
, with a robust focus on
secure technical service delivery
.
Candidates must have a minimum of 3-5 years of experience in IT service management or MSP environments.
Citizenship or Clearance is not mandatory but you must be based in Canberra with working rights.
You'll guide service delivery across multiple client environments, helping strengthen our
service management and cyber security posture
while supporting business growth.
Knowledge of any IT service management framework or methodology is acceptable, with practical application experience preferred.
This role is about more than keeping systems running — it's about
delivering secure, well-managed services
, improving operational efficiency, and embedding cyber security into everyday service delivery.
The Role
Reporting to the CIO, you will work in
Service Desk and server management function
, ensuring consistent, high-quality, and secure service delivery across our client base.
Valid Australian work rights are required for this position.
Key responsibilities include:
Acting as the primary escalation point for complex L2/L3 incidents, including
security-related events
Managing incident, problem, and change management aligned to ITIL best practices, with security built into each process
Overseeing
cyber security operational controls
across managed clients, including patching, endpoint protection, MFA, backup monitoring, and security alert response
Coordinating security incidents,



working with vendors and internal engineers to ensure timely containment, remediation, and client communication
Driving continual service improvement through service catalogue development, automation, and standardisation
Managing MSP vendor relationships, including security tooling, licensing, and procurement
Supporting client cyber uplift initiatives such as security baselines, hardening standards, and compliance-driven improvements
You will also contribute to internal process maturity, documentation, reporting, and service readiness as the MSP scales.
The Ideal Person
Must have
hands-on MSP experience
across service desk leadership, service management, Server engineering and infrastructure support, with a strong appreciation of
cyber security as part of day-to-day operations
.
You are:
Positive communication skills to be able to talk to customers in non-technical terms
Comfortable managing service and
security escalations
across multiple clients
Familiar with ITIL processes and how to apply them practically in an MSP environment
Must have Microsoft or other vendor certifications.
Must have some linux experience to manage linux servers.
Must have experience with Office365, Azure and Vmware
Must have experience as Server engineer role with Windows and Linux servers.
3-5 years of Windows Server engineering experience is required.
Knowledgeable in core cyber security practices such as Essential 8, identity protection, endpoint security, patching, backups, and security monitoring
A clear communicator who can explain security risks and remediation steps to both technical and non-technical stakeholders
Proactive in identifying service and security improvement opportunities
Certifications in Microsoft 365 security, Azure, Defender, MFA, backup platforms, vulnerability management, and compliance frameworks (e.g. Essential Eight, ISO *****, or similar) will be highly regarded.
Emails form agencies or candidate without working rights in Australia will not be entertained.

📌 Server Administrator (Canberra)
🏢 Solution Tech Group
📍 Canberra