The next step in your career starts here ...
2 x 12-month fixed-term contracts —
covering parental leave
Belmont head office location — easy access, on-site parking
Monday to Friday, 7:00am–3:00pm — no weekend work
As a Customer Support Officer – Platinum, you'll be the first point of contact for our tier-one customers and major projects, understanding their needs and delivering solution-focused outcomes.
Working closely with our branch network, transport and fleet teams, you'll help deliver an exceptional customer experience from first enquiry through to fulfilment.
What you'll be doing
Responding to customer enquiries via phone, delivering exceptional customer service every time
Providing customers with product and service information via email and web enquiries
Sourcing equipment through our branch network to meet customer requirements
Preparing quotes, hire schedules, invoices and purchase orders
Coordinating equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
Building strong customer relationships and providing proactive, solution-focused support
What you'll bring
Experience in customer service, sales support or a similar fast-paced environment
Excellent communication and relationship-building skills
Strong problem-solving ability and a customer-first mindset
The ability to manage competing priorities and changing customer demands
A high level of attention to detail, resilience and personal accountability
Proficiency with Microsoft Office and Outlook
CRM experience is highly advantageous but not essential




What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways
Flexible working options available—let's discuss what works best for you
Access to employee discounts, advantages and wellbeing program, including Fitness Passport
Purchased additional leave program
Novated leasing and salary sacrifice
Volunteering opportunities through the Coates Foundation
About Coates
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects, with an exciting future focused on growth.
We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation, backed by real investment in leadership and development programs.
Beyond our own team, Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Ready to take the next step in your career?
Click apply today — we'd love to hear from you.
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates.
Equipped for you.

📌 Customer Support Officer - Platinum (Western Australia)
🏢 Coates
📍 Western Australia