Administration Support Officer
Clerk Grade:
*****
Employment Type:
Full-Time, Ongoing.
A Talent Pool will be created from this process for future opportunities
Location:
Parramatta, Gosford or Haymarket.
Hybrid working arrangements including office attendance
Salary Range:
$84,659 - $92,701 + super
About
the Opportunity
The
Department of Customer Service (DCS) is seeking a motivated and organised
Administrative Support Officer to join our high-performing People and Culture, Work
Health and Safety team.
In this role,
you will provide a broad range of administrative and coordination services that
support the effective operation of the WHS team.
You will contribute to the
delivery of work health and safety services while ensuring high standards of
accuracy, responsiveness and customer service.
Key
Responsibilities
Provide a range of administrative and
support services, including records management, correspondence, and
meeting coordination, to support team operations.
Coordinate meetings and events, including
preparing agendas, taking minutes and tracking actions.
Respond to enquiries via shared inboxes
and internal systems, ensuring accurate, timely and customer-focused
information.
Triage and manage work health and safety
system enquiries and reporting using internal databases.
Maintain and update records, registers and
case management systems, ensuring information is accurate, compliant and
accessible.
Collect and compile information and assist
in preparing documentation and reports to support decision-making.
Support the team with projects and
initiatives, including providing administrative and logistical assistance.
Ensure compliance with NSW Government
policies, procedures and recordkeeping requirements.
Work collaboratively across teams and
stakeholders to support service delivery and continuous improvement.
About
You
To be
successful in this role, you will demonstrate:
Experience providing administrative
support in a busy workplace, ideally within government or a large
organisation.
Strong organisational skills, with the




ability to manage competing priorities and meet deadlines.
High attention to detail and commitment to
maintaining accurate records and data integrity.
Effective communication skills, with the
ability to respond to enquiries and engage with stakeholders
professionally.
A customer-focused approach, with the
ability to identify needs and deliver responsive service.
Ability to work both collaboratively and
independently to achieve outcomes.
Proficiency in Microsoft Office and
experience using systems for records or case management.
Desirable:
Knowledge or experience in work health and
safety (WHS) processes or reporting.
About
us
Department of
Customer Service (DCS) transforms the way NSW Government agencies interact with
customers.
We are passionate about putting the customer at the centre of
everything we do and adopting new technologies to make Government work better.
DCS is a service provider and regulator, focusing on delivering first-class
customer service, digital transformation, and regulatory reform to create
better outcomes for the people of NSW.
What We Offer
Flexible working arrangements
Inclusive and supportive team culture
Opportunities for development and career
growth
We encourage
applications from people of all backgrounds, including those in regional NSW.
Looking
for more information?
Why not
reach out to Belinda Orriss, Associate Director, Safety and Risk Management,
via email ****** to learn more about this
incredible opportunity.
Your
application should include an up-to-date CV and cover letter which
clearly details your relevant skills, experience to this position and the
response to the
below targeted question.
Targeted Question:
"
Describe a




time when you provided administrative support and had to manage competing
priorities and respond to stakeholder enquiries.
How did you organise your
work, ensure accuracy of information and deliver a positive outcome"
Salary Grade *****, with the base salary for this role starting
at $***** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Rodrigo Sandoval via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date:
Friday, June 12th, **** at 10:00 am
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We
want you to bring your best self to this application process.
If you have any support or access needs that
may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ******.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Administration Support Officer (Australia)
🏢 the original
📍 Australia