Advisor Stakeholder Engagement
Clerk Grade: 7/8
Employment Type: Ongoing, Full-time
Hybrid work arrangements, Sydney CBD – McKell Building.
Office attendance required 2–3 days per week.
This role sits within the NSW Fair Trading Division in the Strategic Advice and Engagement team, as part of the Consumer Affairs Branch.
An exciting opportunity has arisen within NSW Fair Trading for an Advisor, Stakeholder Engagement.
We're seeking a motivated and relationship-focused communicator with experience building partnerships and delivering engagement strategies for the consumer affairs sector.
You will play a key role in strengthening connections with key stakeholders and supporting communication initiatives that promote transparency and trust.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we've been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW.
Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings current and exciting opportunities to join us in shaping "the new way" — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you're someone who:
• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes, and




• Wants to be part of an organisation that's transforming how regulation works —
...then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future — one that's customer-centred, evidence-driven, and proudly focused on public value.
About the Role
What You'll Do
Undertake stakeholder research to inform communication and engagement strategies.
Build and maintain strong stakeholder relationships to support the delivery of business objectives, including with other stakeholder engagement functions in Fair Trading
Develop and deliver communication materials across appropriate channels.
Coordinate stakeholder engagement activities, develop stakeholder engagement calendars and provide advice to management.
Evaluate engagement activities and apply insights to improve future initiatives.
To Be Successful in This Role You Will Have
Demonstrated experience in stakeholder engagement or communications.
Excellent written and verbal communication skills.
Proven ability to manage multiple priorities and projects.
Robust interpersonal skills with the ability to collaborate effectively.
Understanding of best practice engagement and consultation methods.
Essential Criteria
Relevant tertiary qualifications and/or equivalent professional experience in stakeholder engagement or communications.
Demonstrated ability to deliver engagement initiatives aligned with organisational objectives.
Strong collaboration and influencing skills.




Excellent communication and organisational capability.
For recruitment-related enquiries please contact Jessica Love via ******
Salary Grade 7/8, with the base salary for this role starting
at $****** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Jessica Love via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Monday 11th May **** (9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
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