AI Job Summary
Experience in healthcare administration, medical reception, customer service or general office support roles.
Proven ability to manage patient bookings and enquiries via phone and email.
Experience reviewing referrals/supporting documentation and maintaining accurate patient records/system data.
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Role Type
On-site
Permanent
Full-time
Entry Level
Bundall, Gold Coast HQ Full-Time | Monday to Friday, 9:00am – 5:00pm
Join Sleep Testing Australia
Sleep Testing Australia is part of the CPAP Direct Group and helps Australians access quality sleep diagnostic services.
We're looking for an organised, proactive and people focused Diagnostic Services Support Officer to join our Gold Coast team.
This is a healthcare administration role supporting patients throughout their sleep testing journey.
This is a, office based role where you'll shine as a behind the scenes superstar, keeping things moving with top notch phone and email communication.
About the Role
You'll play an important part in coordinating referrals, bookings and patient reports, while working closely with patients, doctors, technicians and internal teams to keep everything running smoothly.
Key Responsibilities
Manage patient bookings and enquiries via phone and email
Review and process referrals and supporting documentation
Maintain accurate patient records and system data
Coordinate sleep study reports and follow up outstanding items
Communicate with patients, healthcare professionals and internal teams




Help keep workflows organised and on track
About You
You may come from healthcare administration, medical reception, customer service or general office support.
Most importantly, you will:
Be highly organised and detail focused
Communicate confidently and professionally
Enjoy helping people and solving problems
Be comfortable juggling multiple priorities
Learn quickly and take ownership of your work
Work well in a supportive team environment
Why Join Us?
At Sleep Testing Australia and CPAP Direct, we're passionate about improving lives through better sleep health.
You'll enjoy:
Above award salary
Hybrid work opportunities
Training and development
Career growth opportunities
Supportive leadership and teamwork
Meaningful work that makes a difference
A positive culture where people enjoy coming to work
Our Values
Passion
Empowerment
Openness
Playfulness
Leadership
Excellence
Playfulness is a big part of who we are.
We believe work should be qualified, but also enjoyable, supportive and full of personality.
We value people who bring positivity, a sense of humour and a collaborative spirit to the team.
Application Requirements
To be considered, please submit:
Your resume
A personalised cover letter
In your cover letter, please tell us:
What motivates you at work
Which of our values resonates most with you and why
Why you'd be a great fit for this role
If you're looking for a rewarding administration role where your work genuinely helps improve people's lives, we'd love to hear from you.

📌 Diagnostics Services Support Officer (Gold Coast)
🏢 JobRadars - AU
📍 Gold Coast