Location: Sydney CBD (Hybrid) or Remote (must be located in Australia or New Zealand)

Work type: Full-time, 5 days per week - your roster will always either Saturday or Sunday, with the remaining three shifts falling on weekdays; shifts can be between 7 am and 10 pm. Please note we are open to part-time as long as the weekend shifts are covered.

You'll spend your days talking to people who are genuinely pumped about travel - and helping them say yes to it.

What You'll Do

- Be the first point of contact for prospective guests via phone, email and chat, guiding them through their trip planning
- Convert warm leads into bookings using a consultative, no-pressure approach
- Own your sales pipeline in Salesforce - track follow-ups, log activity, drive conversions
- Recommend the right trip for the right traveller across both B2C and B2B channels
- Hit your KPIs for sales, retention, call quality, and guest satisfaction
- Bring energy to the team - share wins, swap tips, help everyone level up
- Stay on top of Contiki's trip range, promotions, and travel trends
- Work flexibly, including evenings and weekends

What You'll Bring

- A natural drive to close sales and hit targets
- Resilience, energy, and a genuinely positive mindset
- Strong communication and discovery skills - you know how to ask the right questions
- Confidence working with CRM systems
- Flexibility to work outside standard business hours,



including evenings and weekends
- Bonus: experience in travel, contact centres, or consultative sales
- Availability during peak sales windows, including evenings (after 5 pm) and weekends, is essential

What Success Looks Like

- Conversion: leads consistently turn into confirmed bookings
- Revenue growth: you upsell and cross-sell without it feeling like a hard sell
- Customer satisfaction: guests leave happy and come back, or send their mates
- Lead management: no lead sits untouched
- Team collaboration: you show up for your team and help build a winning culture

Why Join Contiki?

- Work for a brand built entirely around getting young travellers out into the world
- Access to career development support and wellbeing resources
- Two paid volunteer days each year for causes you care about
- Commission on every trip you sell!

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

- Sales Admin and Activity

Key Strengths

Why The Travel Corporation is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with The Travel Corporation not with Hatch.

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📌 Contiki - Sales Consultant @ The Travel Corporation (Sydney)
🏢 Hatch
📍 Sydney