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Cross Country Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc.

5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together.

You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Payroll Analyst is responsible for the accurate and timely processing of bi-weekly, multi-state payroll for a workforce of over 7,500 employees across fifty states and Puerto Rico. This role plays a critical role in ensuring payroll compliance, financial accuracy, and excellent employee service in a dynamic, high-volume environment.

This position requires expertise in Workday Payroll, including system configuration and implementation, along with a thorough understanding of federal, state, and local payroll requirements.
Job Responsibilities

- Process and audit biweekly, multistate payroll for 7,500+ employees across the U.S. and Puerto Rico utilizing Workday.
- Calculate and process final pay for terminated employees, ensuring compliance with state-specific final wage regulations.
- Maintain and update employee compensation plans, including adjustments for both originating and non-originating employees.
- Partner with external vendors to research and resolve payroll tax notices and discrepancies.
- Perform payroll tax adjustments as needed.
- Analyze payroll processes, identify areas for improvement, and recommend actionable solutions.
- Support internal and external audits by gathering and providing relevant payroll documentation.




- Verify the accuracy of payroll system outputs, including payroll registers and commission reports.
- Provide timely and accurate responses to employee payroll inquiries, ensuring a high level of customer service.
- Collaborate with cross-functional teams to support payroll system upgrades, testing, and implementations.

Qualifications And Skills

- Associate's degree or equivalent education and experience.
- FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) designation preferred.
- 2+ years of payroll processing experience in a high-volume, multistate environment.
- Experience with Workday Payroll; implementation and configuration experience, preferred.
- Comprehensive knowledge of federal, state, and local payroll regulations.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, etc.).
- Skill in analytical and problem-solving with high attention to detail.
- Excellent written and verbal communication skills.
- Skilled at organizing and managing tasks, juggling multiple responsibilities, and maintaining high productivity in high-volume environments with frequent interruptions.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Cross Country Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com Cross Country Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see Cross Country's privacy statement for information about how Cross Country collects and uses personal information about California applicants.

Cross Country Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry,



marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Cross Country Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.

To verify licensing, please visit www.NMLSConsumer Access.org.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full time

Job function

Job function

Human Resources

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📌 Payroll Analyst (Cleveland)
🏢 CrossCountry Mortgage
📍 Cleveland