Are you passionate about sales and customer service? Do you thrive in a fast-paced setting? Europcar is seeking a Sales & Customer Service Officer to join our Canberra Airport & City team on a full-time basis.
Responsibilities
- Greet and assist customers in renting vehicles based on their preferences and needs.
- Process rental agreements accurately and efficiently.
- Promote and upsell additional products and services.
- Address customer inquiries and concerns promptly with a service-first approach.
- Achieve or exceed individual and team sales targets.
- Inspect vehicles before and after rental periods, noting any damages.
- Maintain knowledge of current promotions, services, and products to assist with sales.
- Build strong customer relationships to encourage repeat business and referrals.
- Detail and clean vehicles to business quality standards.
- Refuel and transport vehicles when required.
Qualifications
- Previous experience in sales, customer service, or retail; car rental experience is highly desirable.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Confident using computer systems and technology.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Flexibility to work on a rotating shift roster, including weekends and public holidays.
- Valid Australian driver's license with a clean driving record.
- Full working rights in Australia (current and ongoing).
- A positive, proactive and team-oriented attitude.
Benefits
- Competitive hourly rate plus shift loadings and uncapped incentives.
- Six weeks' employer-paid parental leave (in addition to government entitlements).
- Ongoing training and career development opportunities.
- Global brand opportunities across AU/NZ and beyond.
- Access to same-day pay through a financial wellbeing partner.
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more).
- 24/7 wellbeing support via EAP and the Calm App.
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player with a long history in Europe and a commitment to simple, seamless, and innovative mobility solutions. The group operates a fleet of vehicles and offers car and van rental services, on-demand or subscription-based, across a network in many countries.