Supp Society | Management, Sales/Marketing, Sport/Recreation

THEOPPORTUNITY

Viva Leisure is seeking an enthusiastic and commercially minded Retail Coordinator for an exciting new Supp Society store openinginside Club Lime Gungahlin Platinum.

Viva Leisure is one of Australia’s largest and fastest-growingfitness and wellness groups, with a diverse portfolio spanninghealth clubs, boutique studios, wellness and retail. Supp Societyis Viva Leisure’s rapidly growing retail brand, offering qualitysupplements to support customers on their health and wellnessjourneys.

Reporting to the Club Manager, this permanent full-time,hands-on role will oversee the store’s day-to-day operations andperformance. You will drive sales, deliver an outstanding customerexperience, manage stock and merchandising, and ensure the retailspace operates efficiently, safely and in line with Supp Societyand Viva Leisure procedures.

Member Services staff will assist with store operations, and youwill provide them with retail-related guidance and direction whenrequired. Working closely with the Club Manager, you will helpcreate a seamless experience across the retail and gym environmentsand support broader club operations when needed.

This is a unique opportunity to help launch a brand-new storeand contribute to its success from day one - ideal for someonepassionate about health, fitness, retail and exceptional customerservice.

SKILLS &QUALIFICATIONS;

We are looking for someone with:

- 2–3 years’ experience in retail, sales or customer service, including experience providing day-to-day leadership or supervision.
- Previous experience in the supplement, fitness or wellness industry is highly regarded.
- Strong communication, interpersonal, coaching and conflict resolution skills.
- A sales-driven approach with demonstrated experience achieving or exceeding targets.
- Sound knowledge of sports nutrition, supplements and fitness-related products, or the ability to build this knowledge quickly.
- Product training or qualifications in sports supplements or nutraceuticals are highly regarded.
- Strong understanding of retail operations, inventory management, merchandising and POS systems.
- Strong organisational skills and the ability to coordinate priorities across an embedded retail and gym environment.
- High attention to detail in store presentation, stock control, transactions and compliance.
- A collaborative and flexible approach,



with the ability to support broader club operations when required.

KEYRESPONSIBILITIES

- Oversee the store’s daily operations and performance, acting as the main point of contact for retail matters.
- Deliver knowledgeable, customer-focused service and personalised product recommendations that encourage loyalty and repeat business.
- Drive sales through promotions, upselling, cross-selling and other initiatives, while monitoring results and identifying opportunities for improvement.
- Manage inventory, stock replenishment, stocktakes, transfers, pricing, promotions and visual merchandising.
- Complete POS transactions, cash handling, EFTPOS reconciliations and end-of-day procedures accurately.
- Maintain a clean, safe and well-presented retail environment aligned with Supp Society standards.
- Provide retail-related guidance to Member Services staff when they assist with store operations and coordinate coverage with club leadership.
- Work closely with the Club Manager to integrate retail activities into the broader member experience and support club operations when required.
- Resolve customer concerns and ensure compliance with Viva Leisure and Supp Society procedures, including health, safety, hygiene and incident reporting.

YOURLIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people. We offer a range of benefitsto our employees such as Flexible Work Arrangements and greatwork-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations withbrand current facilities and ongoing learning and developmentopportunities.

With countless career paths under one roof, thepossibilities are endless.

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.





We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop all with the aim to make Viva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry - benefitting our members, shareholders,franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned,ASX-listed company offering a diverse range of health and fitnesssolutions, including big-box health clubs, express gyms,high-intensity group training, Pilates, yoga, aquatics,women’s-only facilities, personal training, wellness, and sportsnutrition.

Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300corporate-owned and franchised locations across Australia andinternationally.

In 2020, Viva Leisure acquired Chain Collective Group, which nowoperates as the franchising arm of the business, with Plus Fitnessas its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates,Rumble Boxing, Stretch Lab, and Cycle Bar. As part of thispartnership, Viva's Rebalance studios successfully transitioned to Club Pilates.

Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood. In 2026, Vivaexpanded its corporate World Gym portfolio with the upcomingopening of its flagship Canberra location and launched its newestfitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We aregrateful for the opportunity to operate facilities on these landsand to contribute to the health and well-being of all communitieswe form part of.

As a company dedicated to promoting health and wellness, weare committed to fostering an inclusive workplace within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.

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📌 Retail Coordinator - Gungahlin (Canberra)
🏢 Vivaleisure
📍 Canberra