What you'll be doing

1. Working Monday to Friday with an occasional weekend as Parts/Service advisor. You will play in a pivotal role supporting our customers and technicians

2. Processing parts orders and managing inventory coordination with suppliers

3. Scheduling service appointments and managing the service diary effectively

4. Explaining service options and repair recommendations to customers in a clear and professional manner

5. Preparing job quotes and service estimates for customers

6. Processing job cards, customer invoices, and managing payment transactions

7. Maintaining accurate customer records and service documentation

8. Liaising between customers and technical staff to ensure service quality and customer satisfaction

9. Supporting the team with parts information and customer follow-up

10. Contributing to a skilled and welcoming service environment

What we're looking for

1. Previous experience as a parts advisor, service advisor or in a similar customer-facing role within automotive or diesel services

2.



Strong knowledge of diesel engine parts, maintenance and service procedures

3. Excellent communication skills with the ability to explain technical information to customers effectively

4. Proficiency with computer systems, particularly parts management software and customer relationship management (CRM) tools

5. Experience in creating purchase orders, job cards, invoicing, setting up quotes and warranty claims

6. A professional and courteous demeanor with a genuine commitment to customer service

7. Ability to manage multiple tasks and priorities effectively in a busy environment

8. Attention to detail and accuracy when processing orders and maintaining records

9. A valid driver's license would be advantageous

10. Positive attitude and team player

11. Relevant qualifications or certifications in automotive trades or parts/service advisory roles would strengthen your application

📌 Automotive Service Advisor (Gold Coast)
🏢 Night & Day Autocare
📍 Gold Coast