ATCO Gas is looking for a Administration Services Officer who thrives in a fast-paced team setting and brings calm, precision and confidence to everything they do.If delivering exceptional service, anticipating issues before they arise, and collaborating closely with others energises you, read on.This isn't a typical Customer Support role.
It's an opportunity to be a valued team member within a dynamic, multi-functional group that plays a critical role in keeping the energy market moving.Your PurposeTo provide high-quality service support while driving continuous improvement.
You'll build solid, trusted relationships with key stakeholders and help ensure the Market Services function operates efficiently and effectively.What Success Looks LikeBuilding and maintaining positive, professional relationships with retailers and internal stakeholders.Managing customer, metering data enquiries, and delivering customer service that feels seamless, supportive,



and reliable.Supporting daily metering data activities to keep operations running smoothly.Contributing to ad hoc projects and tasks to enhance customer service delivery.Investigating data anomalies with a keen eye for detail and resolving issues accurately and on time.Delivering high-quality outcomes with collaboration, transparency, and open communication.Who You AreYou naturally elevate those around you and contribute positively to team capability.
You enjoy working with detail but remain calm and clear-headed under pressure.
Approachable, organised, and proactive, you know how to keep tasks moving while maintaining robust relationships.Your ExperienceExposure to, and working knowledge of, customer billing and metering systems (highly desirable).
An analytical mindset with exceptional attention to detail.Proven ability to manage multiple priorities in a busy environment.Experience with SAP and geographical mapping systems (highly regarded).
What We OfferSalary Sacrifice optionsReferral ProgramEmployee Share Purchase PlanAccess to corporate discounts, including health insurance, banking and fitness clubs.Access to ATCO's Employee Assistance ProgramATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully.
We are an Equal Opportunity employer and encourage applications from all peoples.
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📌 Administration Services Officer Western Australia
🏢 ATCO Gas Australia
📍 Western Australia