OverviewPosition: Front Office Supervisor at Crown Towers Perth, part of Crown Resorts.
You will support the daily operations of the Front Desk, deliver outstanding guest experiences and lead a high‐performing team in a fast‐paced, luxury workplace.Key ResponsibilitiesSupervise daily Front Desk operations including check‐in, check‐out and guest services.Lead, coach and support a team to deliver exceptional service standards.Act as the key escalation point for guest enquiries and resolve issues professionally.Monitor room availability, allocations and ensure efficient operational flow.Drive guest satisfaction through personalised service and attention to detail.Support labour planning,



rostering efficiency and operational productivity.About YouExperienced hotel professional with robust guest‐focused mindset.Previous supervisory experience in a hotel or luxury hospitality environment.Strong leadership skills with ability to motivate and develop a team.Exceptional customer service and conflict resolution capabilities.Strong communication and stakeholder engagement skills.Experience with Opera or similar property management systems (advantageous).
Highly organised with ability to manage competing priorities.Benefits & EEO StatementWe offer a range of advantages and opportunities.
Crown Resorts celebrates diversity and provides an inclusive workplace for all people regardless of race, age, gender, disability, LGBTIQ+ identity, Aboriginal and Torres Strait Islander background.
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📌 Front Office Supervisor Crown Towers Perth Tasmania (Australia)
🏢 Crown Resorts
📍 Australia