Customer Service & Complaints SpecialistAre you an exceptional communicator who knows how to calm difficult situations, resolve complaints and achieve positive customer outcomes?
Our client is one of Australia's largest independent automotive retailers and is prepared to pay significantly above market for someone with a proven track record in customer service and complaint resolution.The roleManage customer enquiries across phone, email, SMS and live chatResolve complaints and confidently manage difficult conversationsQualify customers and schedule appointments for the sales teamRecommend suitable vehicles,



finance and trade-in optionsFollow up existing enquiries and active prospectsMaintain accurate customer records within the CRMWork towards customer satisfaction and conversion targetsAbout youProven experience resolving customer complaintsExceptional communication and relationship-building skillsCalm, articulate and solutions focused under pressureConfident handling objections and challenging conversationsExperience in customer service, contact centres, sales or complaintsAutomotive experience is desirable but not essentialWhat's on offerSalary significantly above marketAdditional incentive opportunitiesNo cold callingStructured training and ongoing developmentGenuine career progressionSupportive team environmentOnsite parkingIf you are a polished communicator who can turn challenging customer interactions into positive outcomes, apply now.
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📌 Customer Service & Complaints Specialist Western Australia
🏢 Venturex Talent Group
📍 Australia