Job SummaryAs a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
You will create positive experiences through effective communication and adherence to retail standards.
This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.ResponsibilitiesDeliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.Be the Go‐to Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.Collaborate and Contribute: Work closely with your team to create a welcoming setting where everyone is supported to achieve store goals.QualificationsExcellent communication skills: Natural at connecting with people and making their day better.Solution‐oriented approach: Enjoy thinking on your feet and tailoring solutions for each customer.Sales drive: Motivated to achieve (and exceed!) sales targets and KPIs.Passion for learning:



Eager to grow and develop skills in a dynamic setting.Resilience and positivity: Can‐do attitude, even when things get busy.Customer‐Facing Experience: Previous experience is a plus but not required—enthusiasm and willingness to learn.Salary and BenefitsHourly Rate: $* per hour (Junior rates apply for those under 20 years of age).
Penalty rates: 25% for weekday hours after 6PM, 25% for hours worked on Saturday, 100% for Sunday, 150% for public holidays.12% Superannuation.Exclusive discounts: 30% off Telstra services and over 240 partner offers.Leave options: 16 weeks of paid parental leave; extra day off; gender‐affirmation leave; cultural leave; blood donor leave; option to purchase up to 4 weeks of additional leave.Training and career growth: Access to over 17,000 learning programs via LinkedIn Learning and our Future Ready program.Flexibility: Adaptable working hours and supportive parental leave approach.Recognition and rewards: Monthly performance rewards and recognition programs.EEO StatementWe welcome applications from people of all backgrounds, abilities and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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📌 Telstra Retail: Part Time Customer Service & Sales Consultant Devonport
🏢 Telstra Corporation
📍 Devonport