Guest Experience Agent – AAT Kings, Yulara
At the heart of Uluru, AAT Kings brings the Red Centre to life for guests from all over the world.
As a Guest Experience Agent, you'll be the friendly voice and face that turns a day tour booking into the start of an unforgettable adventure.
This role is all about connecting people with experiences - whether you're helping a guest choose the right tour, dispatching coaches each morning, or making sure every booking runs smoothly behind the scenes.
What you'll doPromote, sell and provide advice on Day Tours and other AAT Kings products - over the phone or face-to-faceDispatch coaches, collect payments and check passengers off against manifestsProcess bookings accurately in our reservations system, along with related adminBuild solid product knowledge across Day Tours and key third-party offeringsGet involved in promotional events, sometimes outside normal working hoursWork closely with Operations, other departments, hotels and suppliers to keep things running seamlesslyDeliver excellent customer service while helping maximise salesBuild relationships with drivers and guides,



following correct dispatch proceduresHelp create a positive, motivated setting for the wider day tours team
What you'll bringExperience in a customer service setting - essentialOffice administration and/or computer skills - preferredTravel industry experience - highly regardedConfidence using Microsoft Word and ExcelStrong attention to detail and the ability to juggle multiple tasks under pressureGreat conflict resolution and negotiation skillsA positive, self-motivated, team-first attitudeGood written and verbal communication skills
What's in it for youHousing is provided when you arrive in YularaFree accreditation programs and generous annual leaveTravel discounts for you, your family, and friendsOpportunities for career development and global travelParental leave, team engagement days, and volunteer leaveAccess to retail and wellbeing discounts, plus an Employee Assistance ProgramA supportive and inclusive working culture that celebrates diversity

📌 Guest Experience Agent Alice Springs
🏢 AAT Kings
📍 Alice Springs