Job Overview
We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity.
Working a hybrid model between home and our Hawthorn-based office, the successful candidates would be responsible for providing a seamless customer journey.
To deliver this customer experience, the successful Claims Specialists will manage end‐to‐end claims processes including lodgment, adjudication, case management and settlements of Insurance and Warranty claims.
Responsibilities
Deliver excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e‐mail
Resolve claims in the most cost‐effective and time‐efficient manner, whilst complying with all regulatory requirements
Manage claim enquiries received via inbound/outbound calls and emails
Coordinate administrative duties in between calls and emails
Resolve customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
Work effectively in a team setting, collaborating with others and sharing knowledge and skills to achieve team goals and objectives
Qualifications
Previous Customer Service and/or Call Centre experience
Previous experience in claims,



insurance and/or warranty (desirable but not essential - we will train you!)
Proactive attitude and willingness to learn
A pleasant and professional phone manner
Great team player
Ability to meet service levels and individual KPI's
Ability to prioritise and multi‐task
Decision making skills and ability to problem solve
Sound knowledge of Microsoft Office Suite
Advantages
International and Local mentoring programs
Two recharge days, and a cultural day annually to support work/life balance and celebrating what's key to you
Discounted Employee Share Purchase Program
Diversity panels and employee resource groups
10 weeks company paid parental leave
Development programs and support for higher education
Novated vehicle leasing
Volunteering leave to give back to the communities we serve
Equal Opportunity Statement
Assurant is an Equal Employment Prospect employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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📌 Claims Specialist Victoria
🏢 Assurant
📍 Victoria