Excellent Chance to join our team in Sydney or Melbourne
How you'll make an impact
Design and deliver end to end customer communication solutions using Smart Communications (SmartCOMM) platform or equivalent CCM platforms
Perform impact analysis across data, templates and business rules
Build and maintain communication templates, schemas, business objects and data mappings
Configure and validate multi‐channel outputs (print, email, SMS) using SmartCOMM or equivalent CCM platforms
Produce and maintain technical and functional specifications
Execute unit/system testing and support SIT, UAT and PVT
Apply build standards, data controls and quality guidelines consistently
Supporting release management and post release activities
Supporting Incident management, root cause analysis and defect resolution
Collaborate with project, business and technology stakeholders
Proactively identify risks, dependencies and opportunities for improvement
Supporting automation and operational excellence initiatives
What you will bring to the team




Experience with Smart Communications (SmartCOMM) or equivalent CCM platforms
Solid stakeholder and customer engagement skills
Stakeholder management skills to gather, analyse, and document communication requirements
Analyst skills to translate business communications requirements into customer communication solutions
Experience in Customer Communication lifecycle management in Banking, Superannuation or other Financial Services environments
Familiarity with servicing communications, e.g. notices, statements and on-demand communications
Experience in using Jira and Confluence
Background in servicing customer communications, ideally within financial services
We believe in the power of inclusion and diversity.
We are committed to enhancing employment prospects for Aboriginal and Torres Strait Islander people and encourage candidates from these backgrounds to apply.
J-*-Ljbffr

📌 Customer Communications Delivery Specialist New South Wales
🏢 Amp
📍 New South Wales