9 Glenelg St, South Brisbane QLD , Australia
About the Role
As an Assistant Front Office Manager, you'll play a pivotal role in delivering our signature guest experience while supporting the Front Office Manager with daily operations.
You'll coordinate and oversee the running of the front office in the absence of the Front Office Manager with a solid focus on leading the department.
Your responsibilities will include assisting with managing the front‐of‐house operations, shaping memorable guest experience, monitoring hotel security, and driving profitability across departments.
Skills and Experience
1‐2 years of previous experience in an Assistant Front Office Manager role or Duty Manager position in a comparable hotel setting.
Strong leadership and team management skills with the ability to maintain morale and cohesion.
In‐depth knowledge of hotel operations, policies, procedures, and compliance requirements.
Excellent communication and interpersonal skills for effective guest relations and departmental coordination.
Adequate problem‐solving and crisis management capabilities with a proactive approach.
Key Responsibilities
Oversee and coordinate Front Office, Reservations,



and Concierge operations to ensure service standards and compliance with hotel policies.
Create and champion memorable guest experiences, ensuring every interaction reflects our commitment to genuine, personalised service.
Manage guest complaints and incidents with tact, urgency, and professionalism, ensuring accurate reporting.
Support the Front Office Manager in leading the team.
Develop and implement staffing strategies, including roster management, training, and performance evaluations.
Monitor inventory levels and leverage upselling and pricing opportunities to achieve revenue and financial targets.
Ensure safety, security, and Work Health & Safety compliance through regular audits and committee participation.
Incredible team member discounts from your first day on‐the‐job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid growth opportunities prospects through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ's largest and most diverse experiences company.
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📌 Assistant Front Office Manager Rydges South Bank Brisbane
🏢 Event Hospitality & Entertainment
📍 Brisbane