ResponsibilitiesRecord all member information and correspondence in appropriate systems in accordance with AIA standards.Daily management of Web Member Services in HAMBS.Daily management of benefits and contributions.Ensure service level agreements across membership workflow are met within a timely and accurate manner.Accurate fulfilment of campaigns, ensuring payments are processed within respective times.Maintain a high level of service for inboxes, mail and card production.Perform high‐quality assurance checks for various operational reports, along with overflow in the Member Experience team.Other tasks as required by the Member Experience Manager.QualificationsExperience in service delivery contact centre, customer service,



or member service focused setting.Private Health Insurance background (desirable).
Experience working in a team environment and independently.Demonstrated ability to work with complex core systems.HAMBS experience (desirable).
BenefitsFree access to AIA Vitality; earn up to $760 in rewards and discounts from gym and program partners.Access to training and development to build on your current skills.Career development through internal mobility prospects.Additional leave days a year to recharge and refresh yourself, up to 4 additional days per year.Adaptable working arrangement – 3 days in office and 2 days WFH.
J-*-Ljbffr

📌 Technical Administration Consultant Melbourne
🏢 Aia Hong Kong And Macau
📍 Melbourne