Role/s: 1 x APS6 Salesforce Support Analyst
The NDIA, Technology Services Division (TSD) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.
This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.
The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.
The Technology Services Division (TSD) seeks an experienced and energetic Salesforce Support Analyst to join our agile quick-paced team.
Requirements
Key duties and responsibilities
Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.




Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
Deployment of changes via existing DevOps framework.
Perform interrogation of various log sources to investigate issues.
Evaluate recent releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Develop and maintain documentation on processes and configuration.
Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
Work within an Agile delivery methodology.
Troubleshoot API and integration issues with different applications e.g. MuleSoft.
Develop meaningful event monitoring and alerting.
Knowledge transfer and training within the team.

📌 Senior Salesforce Support Analyst Canberra
🏢 Indigitise
📍 Canberra