Responsibilities
Provide regular care, in‐servicing and maintenance of documentation, telepresence, integrated theatre equipment and instruments for customers in the field.
Responsible for providing technical support and expertise to existing and potential customers.
Diagnose and solve issues as necessary.
Provide QA control and service support including telephone/email support.
Ensure all activities are conducted safely and that all operations and outcomes conform to AS/NZS and KARL STORZ Australia ISO policy.
Ensure assessment and maintenance reports are sent to customers in a timely manner.
Ensure all work is logged and all appropriate documentation completed in a timely manner to enable effective processing of jobs with the use of internal systems such as Salesforce and SAP.
Work closely with Business Units to build a complete offering for customers, from sale to service.
Qualifications and Skills
A tertiary qualification in electrical, electrical engineering or biomedical engineering is preferred, however not essential.
Electrical Safety Testing certification.
Previous experience in medical devices and instrumentation.
Sound troubleshooting skills.
Excellent communication skills, being able to work with different personalities in a hospital/theatre environment.
Strong commercial acumen and analytical ability.
Familiarity with hospital/surgical environments and Australian standards AS and AS will also be highly regarded.
The ability to understand and impart technical knowledge across a broad portfolio of products.
Perks
Leave Advantages (Annual Leave, Sick Leave, Parental Leave, etc.)
Birthday Perks
Transport Allowance (if applicable to role)
Onsite Parking
Accessibility to Public Transport
Flexible Work Arrangements
Wellness Programs and Activities
Professional Development Opportunities
Global Exposure & Business Travel Opportunities (if applicable to role)
All other statutory benefits
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