Southern Cross Education Institute (SCEI) and Southern Cross Education Institute – Higher Education (SCEI-HE) have been delivering nationally recognised vocational and tertiary qualifications across Australia since (SCEI-HE since ).
With over 20,000 graduates, we are proud to prepare job-ready specialists in Community Services, Early Childhood, Nursing, Aged Care and Pathology.
Our graduates are making a real difference across hospitals, aged care facilities, childcare centres and community organisations throughout Australia.
We deliver programs from Certificate III through to master's degrees across our campuses in Victoria and South Australia, with Queensland expansion on the horizon.
Our continued growth is driven by our people, and we are looking for someone who shares our commitment to student success and service excellence.
This is a dynamic dual-role position combining frontline reception duties with meaningful student support responsibilities.
Receptionist / Student Support Officer
If you enjoy working with people, thrive in a structured environment and want to contribute to student success, this role is for you.
Key responsibilities
Be the first point of contact for students and visitors




Create a welcoming and professional campus setting
Support student welfare, engagement and administrative processes
Manage phone, email and in-person enquiries
Maintain reception operations and office organisation
Coordinate mail, couriers and supplies
Maintain accurate student records and documentation
Issue student certificates and provide administrative support
Follow up with students requiring academic support
Provide guidance on academic and personal matters
Conduct orientation sessions and gather student feedback
Liaise with trainers and management to resolve concerns
Coordinate counselling referrals where required
Organise social activities to foster an inclusive campus culture
Qualifications
Minimum one year of experience in reception, administration or student services
Strong communication and interpersonal skills
Professional, reliable and empathetic
Confident with technology and adaptable to current systems
Highly organised with strong attention to detail
Comfortable working in a multicultural environment
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📌 Receptionist / Student Support Officer Melbourne
🏢 Southern Cross Education Institute
📍 Melbourne