The Role: The Desktop Assessor reports to the Home Assessing Team Leader and is responsible for the end-to-end management of allocated claims.
The role involves establishing the cause of damage, determining the scope and cost of repair to insured properties, and maintaining excellent customer service.
This is a full‐time position based at our Lidcombe office.
Responsibilities
Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by panel suppliers.
Produce detailed reports, determining cause, coverage, damage, and best repair methods.
Review scope of works and expert reports to ensure the most cost‐effective and timely method of repairs.
Build and maintain relationships with internal and external stakeholders, including local authorities and third‐party building surveyors.
Negotiate and define the scope of work and associated costing with key stakeholders.
Manage claims from end to end, coordinating cost, quality, and service controls with the Claims Operations Team.
Consistently adhere to key performance measures (KPI).
Submit reports, review SOWs and documentation in a timely manner as per set SLA.
Qualifications




Previous experience within the insurance, building, or construction industry highly desirable.
Exceptional customer service and supplier relationship management experience.
Ability to thrive in fast‐paced, high‐pressure environments.
Experience preparing scope of works, quotes, and estimations is highly advantageous.
Confidence using technology.
Advantages
Extra leave – paid 'ME' day, one paid volunteer leave day annually, and the option to purchase up to two additional weeks of leave per year.
Paid parental leave and related advantages.
Workplace giving – dollar match on donations to registered charities.
Development opportunities through internal programs and a wide range of online courses.
Employee discounts on Budget Direct insurance products.
Incentive schemes recognising high performance.
On‐site facilities, including private spaces for nursing mothers.
Social and community activities, such as annual celebrations, family fun days, and regular events across all sites.
Access to the Perks app for employee perks and discounts.
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📌 Home Assessor New South Wales
🏢 Auto & General Australia
📍 New South Wales