Service Coordinator – Customer Care Centre
Location: Melbourne or Sydney based (Hybrid)
Employment Type: Part-time 4 days or Permanent, Full-time available
Roster: Thursday to Sunday, (midnight) 12:00am– 8:00am with potential flexibility to increase the role to 5 days.
Join us in pioneering breakthroughs in healthcare.
For everyone.
Everywhere.
Sustainably.
As the Customer Service Coordinator, you will play a key role in coordinating service activities for our Australian and New Zealand medical imaging customers.
Working in a fast-paced environment, you'll support customers, service engineers, and internal stakeholders by managing service requests, scheduling technicians, coordinating logistics, and ensuring a seamless customer experience.
Key Responsibilities
Professionally manage inbound and outbound customer calls.
Coordinate service requests both preventive and reactive, ensuring timely resolution and excellent customer outcomes.
Schedule and dispatch field service engineers for urgent and planned maintenance activities.
Support project teams by coordinating resources for new system installations.




Monitor engineer welfare and conduct fatigue management check-ins as required.
Prepare service quotations for work outside contracted service agreements.
Track orders and provide customers with accurate updates on service progress.
Maintain accurate service records and documentation within company systems.
About You
Previous experience in a customer service, service coordination, scheduling, or dispatch role within a fast-paced setting.
Strong scheduling and dispatch coordination experience.
Excellent organisational skills with the ability to manage competing priorities.
High level of computer literacy, including Microsoft Office.
Strong customer focus with empathy and professionalism.
Eligibility to work in Australia (evidence required).
If you're looking to join a team-oriented team where your coordination skills make a real difference to customers and field operations, we'd love to hear from you.
Equal Chance Statement
We are an equal opportunity employer, and we welcome applications from individuals with disabilities.
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