About The RoleWe are looking for a driven and tech-savvy Skilled Service Manager to join our team.
This is a junior level role where you will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam.
You'll work closely with the CS and R&D; teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.Key ResponsibilitiesMeet with new clients daily to get them set up and onboarded in Connecteam.Provide exceptional customer service.Work offline to complete tasks assigned by clients.Manage multiple tasks in a quick‐paced,
high‐pressure environment.Collaborate with the CS and R&D; teams to ensure a seamless customer experience.Experience & Skills1+ years of experience in customer oriented position - required1 year of experience in a SaaS company – preferredNative-level English proficiency – MUST.You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.Strong team player with excellent communication and collaboration skills.Ability to thrive in a high-pressure setting.Working hoursMonday–Friday: 9:00am 5:30pmLocated in commutable distance to office in Melbourne, able to work hybrid 3 days per week - MUST.Hybrid Work ScheduleMonday, Wednesday, Friday - in office.
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