Join Australia's largest photographic retailer, a trusted name with over 50 stores nationwide.
Our client are proud of their family-oriented culture, supportive team workplace, and solid values that underpin everything they do.
$*k plus superplusgym membership, excellent staff discounts and team social eventsBased in BrookvalePermanent Full time RoleKey ResponsibilitiesProvide Level 1–2 technical support for desktops, laptops, printers, mobile devices, and other end-user equipment.Troubleshoot and resolve escalated incidents relating to Windows, macOS, Office 365, and business applications.Provide network support on LAN's and routers.Support Microsoft 365 services including Azure AD, Exchange Online, SharePoint Online, and OneDrive.Perform routine administration of Windows and Linux servers, including patching, monitoring, backups, and maintenance tasks.Support device and application management through Microsoft Intune.Adhere to security best practices including MFA, patching, and access control.Log, prioritise, and resolve support requests through the IT ticketing system (Jira)



in accordance with agreed SLAs.Communicate clearly and professionally with end users, providing timely updates and resolution outcomes.Escalate complex or unresolved issues to senior IT staff or 3rd party vendors where appropriate.Maintain a high standard of customer service while managing multiple competing priorities.Essential Experience and SkillsQualifications in Information Technology.Experience with Remote Access tools, Microsoft stack & Jira.Excellent teamwork, interpersonal, and communication skills particularly in the explanation of technical concepts to other stakeholders.High attention to detail and analytical skills.Demonstrated administrative, organisational and time management skills.Demonstrated problem solving and prioritisation skills.Sound decision making capability.DesirableExperience in a consumer electronics retail/wholesale business.Previous experience in supporting Pronto.Previous experience in a similar role.
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📌 It Support Engineer New South Wales
🏢 Optimal Recruitment
📍 New South Wales