About the RoleJoin the HCF Claims team in our contact centre at Parramatta.
The Member Claims Specialist will focus on first‐call resolutions for members over the phone, assess and process health insurance claims to ensure timely payments, and provide support to the Contact Centre and Branch teams with complex claims queries.
This is a maximum‐term contract for 12 months, based at Parramatta and workable as a hybrid schedule after training; you will work in the office at least two days a week.ResponsibilitiesRespond to all member queries over the phone and assess and review claims.Lead by example by displaying empathy, patience, and an uncommon level of care.Handle all member claims‐related enquiries while adhering to agreed call and claims‐processing quality standards.Identify opportunities to improve customer‐service standards and provide outstanding service.Provide support to Contact Centre and Branch team members with complex claims queries.Respond to dissatisfied members and resolve complaints over the phone.Qualifications and SkillsComprehensive knowledge of private health insurance products and ancillary claims procedures.Strong understanding of the Claims Portal, Elmo, Current Health, and GV systems.Ability to work under pressure.Solid commitment to providing exceptional customer service.Positive attitude and willingness to embrace change.Excellent written and verbal communication skills.Accurate typing and data‐entry skills.Desire to improve and develop skills and knowledge.BenefitsFlexible working arrangements.50% subsidy on HCF hospital and/or extras cover.Family‐friendly certified employer.18 weeks of parental leave for all recent parents.Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, and skin checks.Discounts on HCF's products (life, pet, travel) and on Fitness First gyms and eye‐care products.Prospects for continuous learning and career development.
J-*-Ljbffr

📌 Member Claims Specialist New South Wales
🏢 The Hospitals Contribution Fund of Australia
📍 New South Wales